Receptionist

In your new role as Receptionist, you will deliver administration support by providing a high spec, tailored service to the client and Robertson FM Facilities Managers or Contract Managers. Your key responsibilities include:

• Welcome visitors to the premises, provide information and directions, contacting Client staff as necessary.


• Issue security passes and visitor passes in line with security procedures. Ensure visitor passes are returned.


• Receive incoming telephone calls and small deliveries. Direct these as appropriate.


• Ensure authorised access only by following security procedures and by processing the relevant Authority to Work and Visitor Form requirements.


• Follow the NHSBSA Room Booking Policy and other procedures to make bookings on behalf of the client.


• Run reports as directed to provide information to RFM Management and Client contacts. Ensure re-confirmations are undertaken to minimise room wastage.


• Undertake administrative duties including: -

+ Providing administrative support to the RFM Team
+ Logging Helpdesk requests
+ Maintaining records
+ Compiling reports
+ Ordering stationery
+ Administration of purchasing

• Maintain a record in Reception and Security logbooks for future reference, including directly onto the Client's software.


• Handover of shifts to night shift Security Guards ensuring all information is passed accurately.
  
  To be successful in your application, you will have previous work experience in a similar role, and an ability to communicate effectively in a variety of written and verbal formats with a wide range of people. You will have good knowledge of telephone switchboard systems, plus strong IT skills and able to learn new software., People are at the heart of everything we do and achieve at Robertson. To fit right into the team, you'll be committed to understanding the needs of our customers and work collaboratively towards our shared goals; get the best from teams and individuals, be confident in your decisions, and calm and quick to adjust to unexpected challenges; and help us make progress towards a sustainable future for ourselves and our communities.
  
  Relationships. Results. Success. At Robertson Facilities Management, we see them our way. We're professional enough to make every collaboration count. Driven enough to deliver the very best service to everyone we work with. Friendly enough to make sure any environment we manage is as enjoyable as it is safe. Join us and you'll join the UK's largest family-owned construction, infrastructure and support services businesses. And as a Receptionist, you'll be part of a team that's doing incredible things - for ourselves, for the partners we work with, and for a truly sustainable future.
  
  Each of us is accountable for what we do. From the smallest detail to team safety and caring for our communities and the environment, we know that everything matters.


We are determined to succeed

Every challenge is an opportunity. We work collaboratively and focus on safety, productivity and quality to find solutions we can be proud of and that provide a positive, lasting benefit.

We are one team

We work as one - in our teams and partnerships, and with our customers. We respect each contribution, and everyone stands up to be counted. We are Team Robertson.

What's in it for you?

In addition to the hourly rate, we offer a wide range of rewards and benefits, including 33 days annual leave (Pro rata for part-time positions), a great pension, and valuable life assurance. What's more, you'll also be able to make the most of a range of brilliant extras. These include our Cycle to Work Scheme, discounts at restaurants and cinemas, annual flu vaccine, and Health & Wellbeing and Life Management Support for you and your family.

When it comes to diversity and inclusion, we see things differently at Robertson. We're a company with strong family values and are committed to building a workforce which reflects the diversity of the customers and communities we serve. That's why we're working to create a truly inclusive workplace where everyone can feel welcome, included, and where we can all be our authentic selves.