Receptionist

As the Receptionist you will be the first point of contact for our customers. Your role is to provide concise customer information and service with regards to the facility and its offerings. The role will involve a high level of customer interaction, which will be face to face, emails and dealing with queries over the telephone. In addition, there will be times when you will be required to assist other members of staff.

The successful candidate will be a passionate and enthusiastic individual who like the members of staff at Birmingham pride and strive to give the best service possible for those who visit the centre and go the extra mile for customers when needed.

We are looking to hear from candidates that have previous experience of dealing face to face with customers in a busy environment including sales experience if possible.

You will have good communication and customer care skills, have a maturity and calmness to work under pressure, the ability to handle cash and maintain customer records, as well as a good telephone manner and confident with using IT systems. It is desirable that you hold any customer service qualifications as well.,

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  Why Serco


Meaningful and vital work: Working within Leisure means that you'll play a critical role in ensuring that the communities we serve receive exceptional service and you'll help to provide our local communities with a safe and fun environment to stay healthy and connected to others.

A world of opportunity: It takes a diverse team to support our Leisure business and we're big on internal progression. So, whether you specialise your skills, undertake additional training or progress into senior management you'll find all the opportunity you need to evolve your career.

Great people: Our staff are dedicated to providing the best possible service for our customers and we welcome those who take similar pride in their work.

What we offer

• Free membership at the Centre plus heavily discounted use of classes and facilities.


• Free safeguarding training and DBS check


• Excellent Development and Training Opportunities


• 6% employer matched pension contribution


• 22 days annual leave + Public Holidays (Pro rata for part time)


• Life assurance up to 2x base salary


• For all Leisure benefits please see link below

Employee Benefits (moreleisure.com)