Receptionist

Do you enjoy talking to people and helping them out? We are looking for friendly, enthusiastic and well-organised people to support our patients in their healthcare needs. You will provide administrative and telephone services to our patients, ensuring tasks are undertaken effectively and accurately.

The successful candidates will feel confident in working within a team and be committed to assisting our clinical staff to deliver excellent patient experience.

Applicants must have previous administration experience and be fully confident and competent in all aspects of computer-based and telephone work. The ability to work with a wide range of people with a calm, efficient telephone manner is essential, as well as excellent organisational and time management skills. Excellent communication skills, both verbal and written are essential. You should be able to use your own initiative, be team orientated with a flexible approach to work.

You will be based at Riverside Clinic in Ipswich, working Wednesday to Friday, 1.30pm - 5.30pm. On occasion you will be required to travel to attend meetings or cover absences at our other bases.

Main duties of the job

- Welcome patients warmly upon arrival and check them in for their appointments.

- Answer patient inquiries regarding services, scheduling, and general clinic information.

- Assist patients with completing necessary forms and documentation.

- Manage phone calls and respond to emails in a timely and professional manner.

- Coordinate with the estates team on building-related matters, ensuring a comfortable and safe environment for our patients and staff.

- Maintain accurate patient records and manage appointment scheduling.

- Support the team with administrative tasks as needed.