Receptionist

The successful candidate will welcome all visitors and service users to HPFT on Level 2 Adult Reception, take first line telephone calls and signposting these to the relevant teams, whilst maintaining a positive, professional and welcoming approach.
The vacancy is working in Adults reception but will also be covering the other 2 receptions on the Ground and First floor when required.
The role requires you to assist with the outpatient clinics from reception; demonstrating the Trust's Values and Behaviours on a daily basis, + To manage the web-based Room Booking system
+ To manage the outpatient clinics from reception and provide support to the clinical staff with general administration tasks.
+ Diary management for and during outpatient clinics
+ answer all incoming calls and dealing with queries appropriately.
+ manage all incoming and outgoing mail to the unit.
+ Responsibility for the tidiness of reception areas and clinical spaces.
+ Responsibility for ensuring all correspondence is accurately and appropriately presented using current methodologies and medical terminology.
+ To use knowledge and experience to meet the needs of the teams by completing non-routine tasks on a daily basis.
+ To update skills and attend the necessary mandatory training.
+ To demonstrate excellent IT skills, a good working knowledge of Microsoft Office applications and accurate typing is essential.
+ Reporting maintenance and cleaning issues to the Helpdesk and recording accurate job references; reporting major issues to the Site Manager
+ the management of personal alarms and ensuring that these are always charged, HPFT is committed to being an equal opportunities employer and in order to reflect the diversity of its population, positively encourages applications from all areas of the community. We aim to be a representative organisation with regards to age, disability, ethnicity, gender, beliefs and sexual orientation and are fully committed to equality, diversity and human rights and encourage applications from all sections of the community including users of mental health services.
The Trust is committed to helping staff balance work and home life and welcomes applications from candidates wishing to work part-time or under flexible working arrangements.
Infection Control
All our staff will need to comply with current Infection Prevention and Control measures which could include wearing a mask on all our Trust sites and in all roles

Demonstrate self-motivation, good attention to detail and the ability to stay calm under pressure.
The post holder will be the nominated Fire Marshall and be expected to meet the requirements of the NHS Knowledge and Skills Framework (KSF) appropriate outline for the post.
To be successful you will need excellent communication skills, both written and verbal, as well as the ability to work effectively as part of a larger team
The post holder will be required to work independently, applying a high degree of confidentiality to all of their work. This role will suit a good team player with a desire to show initiative.

Hertfordshire Partnership University NHS Foundation Trust are one of just five mental health trusts to achieve an overall rating of 'Outstanding' from the Care Quality Commission
Our family of over 4,000 members of staff provide health and social care for people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, Essex and Norfolk, delivering these services within the community and several inpatient settings. Everything is underpinned by choice, independence and equality, with our Trust values embedded throughout:
Welcoming. Kind. Positive. Respectful. Professional., Hertfordshire Partnership University NHS Foundation Trust (HPFT) is rated by the Care Quality Commission as an Outstanding provider of mental health and learning disability services. In 2021, we won the prestigious Health Service Journal award for Mental Health Trust of the Year, with the judges saying they were "blown away" by our people's achievements and that everything they saw "sings and hums". This year, our staff rated us the 4^th best mental health and learning disability trust to work for out of all 52 trusts in the country. Our staff tell us that they are proud to be part of the HPFT team, proud of the standard of care we provide and proud that service users are our top priority. Our people tell us they feel supported though a great development, wellbeing and work-life balance offer and a highly compassionate, values-driven culture. We are equally proud of our staff, who live our values of being welcoming, kind, positive, respectful and
professional so that together we provide great care and great outcomes for our service users and carers.
If you would like to join a team to be proud of and you share our values and passion for great care and outcomes for our service users and carers, we would love to hear from you.