Receptionist

General Duties To act as a role model to reception staff, supporting, motivating and promoting good staff relations To ensure all practice Protocols are understood and adhered to Reception Duties To register all new patients To deal with non clinical complaints To be additional support to Reception Staff Ensure Home visit book is kept up to date, correctly allocating calls for the Hospital and Nursing Homes and ensure Doctor availability for Home Provide administrative support for Doctors · Promptly contact the hospital couriers and/or taxi service providers as required. De-activate the alarm system Provide room allocation for Nurses and GP Registrar Scanning letters into patient records Any other administrative work that arises Competencies To demonstrate excellent Leadership Skills To work independently and resourcefully To show a professional attitude and demeanour, including courteous interactions with team members and other team leaders Motivation Flexibility Innovation Excellent
interpersonal skills Non prejudicial An ability to use resourcefulness, common sense and by using local knowledge respond to patient enquiries and requests Loyalty Actively contribute to the work of the Clinical team, and promote the standards of care expected by creating energy and enthusiasm for the service Principle Contacts Administration staff Nurses GPs Practice Manager CCG Computer system provider Skills An understanding of the NHS, keeping abreast of any changes or reforms within the NHS A good understanding of Employment Law A good understanding of Staff Appraisals Recognise own development needs and identify how these may be met Good interpersonal and communication Skills Personal & People Development · Attend refresher/update annual mandatory training as required. · Undertake the required level of EPR training as required. · Attend Customer Care training. · Identify supplementary training needs and discuss with Practice Manager and/or GP Partners. Security & Health and
Safety · Control and monitor visitor access in accordance with the trust policy and local procedures. · Immediately report any Health & Safety issues to the Practice Manager and/or the Partner's at the surgery Service Development · Participate in team meetings to assist the Practice Manager with ideas to improve the service. · Implement new procedures and policies as directed by Practice Manager and/or GP Partners. General To comply with Trust policies for personal and patient safety and for prevention of healthcare-associated infection (HCAI); this includes a requirement for rigorous and consistent compliance with Trust policies for hand hygiene, use of personal protective equipment and safe disposal of sharps. In accordance with the Trust's responsibilities under the Civil Contingencies Act 2004 to undertake work and alternative duties as reasonably directed at variable locations in the event of and for the duration of a significant internal incident, major incident
or pandemic. To be aware of and adhere to all Trust policies and procedures, the Health and Safety at Work Act and the Data Protection Act. To maintain confidentiality at all times. Other These guidelines are provided to assist in the performance of the contract but are not a condition of the contract. The job description is not intended to be exhaustive and it is likely that duties may be altered from time to time in the light of changing circumstances and after consultation with the post holder. All staff will be regularly assessed on their knowledge, skills and behaviour, and application of all aspects of the job description, in line with the Trust's Personal Development Review (PDR) process. Staff will also be expected to abide by the relevant code of professional practice relating to their discipline. Qualifications & Experience Good standard of General Education Relevant Reception experience Proven record of personal achievement Good understanding