Receptionist

As Receptionist, you will be the first and last point of contact for our guests, ensuring a smooth check in/out process for all. Ensure the Front Office Manager is kept fully aware of any relevant feedback from guests and other departments. Maximise room occupancy and use up-selling techniques to promote hotel services and facilities. Comply with hotel security, fire regulations and all health and safety legislation.

To be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards.Previous experience working as part of a reception team is desired for this position. Great customer service skills, organisational skills and computer litteracy is also beneficial., At Aimbridge we believe personality is key, so it goes without saying that you will have bags of personality and a real flair for hospitality.

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand, overseeing over 1,600 hotels and resorts across the world. We work with big brands such as Hilton, Accor, Marriot and IHG as well as small independent hotels and everything in between.

As part of the Aimbridge team, you will have access to a suite of benefits that include

• Hotel discounts portfolio wide - Staff rates and up to 50% discount on food & beverage and spa
• Wagestream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
• 24/7 access to our employee assistance programme
• Career and lifestyle breaks - Allowing you to take time off for key life events.
• Volunteer days - Up to two days per year to support a charity of your choice
• Company sick pay - Giving you piece of mind when you need it the most
• Minimum of 30 days holiday
• Staff meals on duty
• Starting salary above national minimum wage
• Flexible working opportunities
A day in the life of…, Mercure Newport Chartist Tower Upper Dock Street, Upper Dock Street, Newport, Monmouthshire, NP20 1DW