Receptionist

The role is to provide a full reception service to outpatient clinics ensuring all patient information, referrals and appointments are appropriately processed within Trust guidelines., As a receptionist you will provide the first point of contact for patients, relatives and carers arriving for an outpatient appointment, presenting a professional, calm and confident manner in line with the Trust's Values & Behaviours. You will provide a full reception service to the outpatient clinic including, but not limited to:

• Maintaining accurate information and patient demographics within Trust PAS system
• Supporting clinical staff in ensuring the Trust meets accessible information standards for patients with communication difficulties
• Ensuring patients' arrival and departure times are electronically captured
• Distribution, collation and inputting of clinic outcomes
• Book future appointments and recording of non-attendances, The James Paget University Hospitals NHS Foundation Trust recognises the requirement to promote health and reduce ill-health. The Trust is committed to the principles of improving working lives through a number of initiatives such as job share, flexible working and the development of a culture of openness and transparency. The Trust is committed to ensuring that no job applicant or employee receives less favourable treatment on the grounds of their age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.
  
  4 GCSEs grade D or above including mathematics and English or equivalent e.g. level 2 literacy and numeracy qualifications, NVQ 2 in Customer Care or administration experience including recent face to face working with the general public, Basic knowledge of the Receptionist role
• Knowledge of the importance of confidentiality and data protection issues in a healthcare environment
Desirable criteria
• Experience of working with the general public
• Experience of working with clinical teams
• Experience of working with NHS IT systems
• Knowledge of medical terminology
Skills Essential criteria
• Ability to demonstrate an interest in the role
• Good keyboard/IT skills with the ability to accurately input data
• Good literacy and numeracy skills
• Good organisational/time management skills with the ability to demonstrate initiative when balancing work demands
• Ability to work in a pressurised working environment with frequent interruptions
• Good communication skills and the ability to interact professionally with patients, relatives and other staff groups
• Ability to work on own initiative and as part of a multi-disciplinary team
• Ability to adapt to different working practices and areas of work
• Ability to maintain professional behaviour at all times
• Accurate document presentation and attention to detail
• Ability to work flexibly to meet the needs of the service including weekends/ Bank Holidays as required.
• Ability to provide cover for other members of the outpatient reception team during periods of annual leave and sickness in order to meet service needs