Receptionist

We are a friendly practice located in the Adeyfield area of Hemel Hempstead seeking a number of Reception/Administrative staff to increase our existing workforce.

The role is primarily front desk and telephone cover assisting patients with requests for appointments, answering queries and general issues. Shifts start at 7.30am through to 1.30pm and 1.30pm to 6.30pm. We are looking for staff to cover a mix of these across the working week.

The practice operates an on the day GP lead triage system through the use of eConsult which patients are encouraged to complete. Queries by phone can include requests for urgent appointments from housebound or vulnerable patients.

We support our workforce and the team work closely to support and cover eachother. Shifts are split so that no one spends the whole day in one role and the practice looks after staff wellbeing., Main duties include answering telephones or dealing with patients face to face to assist with making appointments, answering enquiries or signposting patiennts whilst providing an effective and friendly service.

We are a friendly practice with 6 Partners and 1 salaried GP. Staff within the admin and reception teams work closely to support and cover eachother.