Receptionist

We offer our employees excellent opportunities to grow and develop within the Klarent Hospitality Group Brand Portfolio, we pride ourselves on ensuring that our staff are rewarded and recognised for their hard work, commitments, and long service., As Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out
-Assist with and complete audits, as required.
-Achieve positive outcomes from Guest queries in a timely and efficient manner
-Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
-Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or other departments
-Always demonstrate a high level of customer service
-Attend appropriate training courses, when required, and be an integral part with the Day / Night Team's training and development efforts
-Demonstrate a knowledge of hotel room categories, room rates, packages, promotions, and other general product knowledge necessary to perform daily duties
-Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
-Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
-Comply with hotel security, fire regulations and all health and safety legislation
-Act in accordance with policies and procedures when working with front of house equipment and property management systems
-Follow company brand standards
-Assist other departments, as necessary

Rewards your hard work by offering you the below team benefits when you join us:

-Meals provided whilst on shift
-Sales incentives and initiative rewards
-Discounted / Free use of leisure facilities - "Hotel specific"
-Free Car Parking - "Hotel specific"
-Stays in our hotels at discounted prices or
-Even free stays in our hotels as one of our rewards & recognition incentives,
-Opportunities for your personal development within the Hotel Group Brand Portfolio
-Fully funded apprenticeships - T&C's apply
-Annual Holidays entitlements inclusive of Bank Holidays
-Opportunity to buy additional holiday entitlements
-Pension enrolment

Passionate and willingness to learn
-Positive attitude and someone who makes our guests smile
-Genuinely friendly and caring
-Enjoys working as part of a team
-Ambitious and hard working
-Excellent standards and competent level of IT proficiency
-Good organisational / time management skills.
-Resilient, creativity, able multitask and can work under pressure
-Ability to work morning, afternoon/evening, and weekends
-Able to deliver exceptional customer experiences all the time