Receptionist

+ To provide a high quality, comprehensive administrative service to the IPU staff, ensuring effective administrative and communication systems are in place to support efficient service delivery.
+ To welcome patients and visitors to the Unit.
+ To deal with general enquiries from patients, relatives, other hospital staff and outside agencies, taking appropriate action where required.
+ To arrange transport for patients as needed.
+ To provide comprehensive advice to patients regarding appointments.
+ To answer queries promptly and courteously, taking appropriate actions according to the mode of enquiry or the information required.
+ To book surgical clinic appointments.
+ To record patient attendance on Careflow, CRIS or Theatreman systems in an accurate and timely manner.
+ To prepare patient admissions lists and theatre lists.
+ To be responsible for scanning/filing relevant documentation into case notes after discharge.
+ To update hospital case notes tracking systems, ensuring the location of case notes is accurately recorded at all times.
+ To work as part of the multidisciplinary team on IPU, prompting effective communication.
+ To maintain cleanliness in the work environment in line with Trust and local health and safety policies.
+ To regularly review working practices and develop and implement new ways of working.
+ To identify areas for self-development and training within the Performance Planning and Development Review structure., + To welcome patients and visitors to the unit.
+ To provide reassurance to patients and relatives where necessary..
+ To deal with general enquiries from patients, relatives, other hospital staff and outside agencies, taking appropriate action where required.
+ To arrange transport for patients as required.
+ Provide comprehensive advice to patients regarding appointments.
+ To liaise with other hospitals/departments as required.
+ To use own initiative to resolve problems as they arise, eg cancellation of appointments.
+ To maintain patient confidentiality at all times.
+ To book surgical clinic appointments.
+ To record patient attendance on Medway, CRIS or Theatreman Systems in an accurate and timely manner.
+ To be responsible for filing/scanning relevant documentation into case notes after discharge.
+ To be responsible for updating the hospital case note tracking system, making sure that the location of case notes is accurately recorded at all times,.
+ To work collaboratively with colleagues to ensure policies are adhered to.
+ To cross-cover all reception services within both IPU/DOSA, in accordance with service need and in the case of annual leave and sick leave.
+ To identify personal training needs and actively participate in the development of appropriate training sessions for ward receptionists.
+ To attend training sessions run by the core Health Records team and other appropriate courses, as required.
+ To regularly review working practices and develop and implement new ways of working.
+ To attend staff meetings and read daily departmental communication.
+ To support the reception manager and unit manager to undertake a regular review to support more effective ways of working, when required.
+ To participate in regular audits of unit-based clerical activities.
Planning and organisational tasks / duties
+ Maintain cleanliness in the work environment in line with Trust health and safety policies.
+ Welcome and orientate patients, visitors and others to the department and ensure that all communications result in effective customer care.
+ Proactively help patients and carers to take an active role in care delivery.
+ Demonstrate respect for the individual patient, ensuring religious, cultural and social needs are considered at all times and acknowledge their individual rights. In all situations ensure consideration is made to the patients cultural background. Recognises people's differences and act in a non-discriminatory way.
+ Recognise and report abusive behaviour to an appropriate member of staff. Document same Liaise, communicate and negotiate with colleagues to ensure co-operation in achieving departmental objectives, promoting good working relationships and establishing team spirit. Contribute to effective team working, by being fully involved, committed and participative to achieving full potential.
+ Develop personal awareness of others perceptions, acknowledging and changing behaviour in response to any constructive feedback
+ Adhere to Trust Uniform Policy at all times
+ Attend all Mandatory training courses
+ Demonstrates an agreed set of values and accountable for own attitude and behaviour.
+ Maintain confidentiality with regard to patient information both at work and outside of working hours.
+ To be aware of and adhere to all policies including; sickness and absence, confidentiality, uniform and responsibilities under the Health and Safety at work act and be familiar with all risk assessments.
+ To show respect for members of the team and endorse the department's philosophy of giving mutual support.
Environment Support:
+ To ensure all reception areas are clean and tidy.
Responsibility for financial resources
+ Support the nursing team to meet the cost savings for the department.
The closing date for this post may be extended if there are insufficient applicants or brought forward if there is a high volume of applicants.
We want to ensure that everyone who works at the Christie or uses our services is welcomed, valued and treated with dignity and respect. The Christie values diversity and is committed to ensuring equal opportunities for all and fair representation across the organisation at all levels. In support of these commitments, we particularly welcome applications from Black, Asian and other ethnic minority people and people with disabilities for this post. Appointment will be only on merit.
We are committed to creating a balanced and diverse workforce. As such we welcome and encourage applications from people of all backgrounds. Together we will foster inclusion and tackle inequity and health inequalities in cancer care.
As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy
All positions within the Christie are subject to the receipt of satisfactory written references, medical clearance and evidence of your Right to Work in the UK. Some roles will require a Disclosure & Barring Service (DBS) check. Please note if you are successfully appointed to a post with this Trust, you will be required to pay for your own DBS Disclosure.
By applying for this post you are agreeing to The Christie NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job information will also be transferred into the national NHS Electronic Staff Records system. Please note, all communication regarding your application will be made via email, please ensure you check your junk/spam folders as emails are sometimes filtered there.
If you have not heard from us within four weeks of the closing date, I regret that on this occasion your application will have been unsuccessful.
The Inter-Authority Transfer (IAT) process is a critical and beneficial component of ESR and will form part of the recruitment process. In the event that you are successful following interview your previous NHS employment data, if applicable will be transferred from your current / most recent employer.
Overseas candidates wishing to apply for this position and who would require immigration sponsorship, may wish to self-assess the likelihood of obtaining a Certificate of Sponsorship for the post on the UKVI website.
You should be aware the Trust operates a No Smoking Policy and therefore employees are not permitted to smoke at work.

Day of Surgery Admissions Unit (DOSA) and Integrated Procedures Unit (IPU) has an exciting opportunity for a motivated and conscientious receptionist to join our admin team.

This role is for 37.5 hours per week, worked over 5 days. The IPU admin team covers the Unit from 06:45 to 17:00 Monday to Friday. IPU is closed on weekends and Bank Holidays. This is a great opportunity to achieve an excellent work-life balance, whilst being part of a dynamic, fast-paced service.