Receptionist

Reporting to the Front Office Manager and Front Desk Manager, you can expect your working day to include the following.

• Welcomes guests: Greeting all guests with a warm, personalised approach, ensuring they feel valued from the moment they arrive
• Guest Service: Proactively anticipating guests' needs, solving problems swiftly, and providing an elevated experience that exceeds expectations.
• Reservations & Upselling: Competently managing reservations, upselling room upgrades, and other services to enhance guest experience and maximize room revenue.
• Financial Audits: Auditing room rates, charges, and reconciling revenue as per the daily audit checklist, ensuring accuracy and compliance.
• Team Leadership: Supporting, motivating, and guiding the front desk team to deliver consistent service excellence.
  
  Minimum 12 months as a receptionist in a fast-paced comparable environment.
• Customer Service Excellence: A passion for creating wew moments for every guest, ensuring their stay in memorable.
• Communication Skills: Strong verbal and written communication, along with exceptional interpersonal skills.
• Attention to Detail: Highly organized, detail-oriented, with strong problem-solving abilities.
• Teamwork: A positive, can-do atitude and the ability to work well within a team, with flexibility to cover multiple positions when needed.
• Hospitality Knowledge: Previous experience with QNQ system (preferred but not essential) and familiarity with hotel products, services, and policies.
• Flexibility: Willingness to work various shifts, including nights and weekends, as per operational needs.
• Leadership Skills: Ability to lead, motivate, and manage a diverse team, ensuring smooth and efficient front office operations.
  
  The Gantry London - Curio Collection by Hilton, De Coubertin Street, London (East), London, E20 1DB, At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...
  
  You will have access to a benefits package we believe truly works for our people and enhances our overall culture...
• Discounted hotel room rates for you and your friends & family
• Extra days of holiday for your birthday
• Flexible working arrangements
• Pension
• Free meals on duty saving you over £1000 per year