Receptionist

An opportunity has arisen for a Full time Band 2 Outpatient Receptionist to join the Adult Mental Health Team. This is a well established, experienced multi-disciplinary team providing comprehensive administration and reception support to a friendly and diverse team of Consultant Psychiatrists and Nurses.
You will have excellent communication and organisational skills and be able to work as part of a team and using your own initiative. Experience of working as a receptionist and a professional telephone manner is essential along with a flexible approach. You will be required to have a professional, sensitive and supportive attitude to service users, carers and colleagues.
This is a new post to facilitate the re- opening of the refurbished "Glade building" & the outpatients department at Highbury Hospital, which has now been merged to provide joint administrative support across both sites.
This role will enable a fully functioning outpatients department across two sites, ensuring two receptionists on each site at all times.
The outpatients services will be utilised by the following services:
AMH, EIP & MHSOP - will have a total of 13 consultation rooms, that will be bookable and used 5 days a week, for a full 7.5hrs to provide appointments for their patients/services users
NESS will have a total of 6 consultation rooms solely for their own use, that will be bookable and used 5 days a week, for a full 7.5hrs to provide appointments for their patients/services users., Reception duties to include meeting patients, visitors and staff and dealing with face to face / telephone enquiries.
Maintain health care records including computerises systems and databases.
To receive and make internal and external telephone calls from staff, Service Users / Patients, members of the public and external agencies ensuring that messages received are appropriately signposted and actioned.
Preparation of clinics i.e. ensuring up-to-date records are available.
Type correspondence, as required
Co-ordinating healthcare appointments for patients.
To implement and maintain adequate filing and follow up systems.
Transfer of individual and bulk files for achieving between locations
Filing and photocopying, scan and attaching documents.
Input clinical date and maintain
Identify health and safety practices that are appropriate to self and others.
To participate in appropriate training courses and updates in accordance with mandatory requirements and undertake a personal development plan.
To be flexible in the role and to cover other areas to support the demands of the service.
To undertake any other duties that would be a reasonable expectation of the role., To provide efficient and comprehensive reception and administrative support to the clinical staff in Outpatients between the core hours of 9am and 5pm, Monday to Friday., To facilitate the below services, the requirement of a fully functioning reception team will be required, to provide admin support to all clinical staff.

This is a very varied role and would suit someone who is highly motivated, able to work on their own initiative and who would like the challenge of working in a very busy team., Please note that this post does not meet the pay level required for a Skilled worker visa. Successful applicants with no prior NHS experience would normally be placed at the bottom of the band in line with Agenda for Change. This salary is below the minimum salary required for sponsorship for a Skilled Worker / Health & Care visa. In these circumstances the Trust would not, therefore, be able to sponsor for a Skilled Worker / Health & Care visa. Applicants requiring a Skilled Worker Visa can determine the likelihood of obtaining a Certificate of Sponsorship against the relevant criteria here https://www.gov.uk/skilled-worker-visa

#TeamNottsHC comprises over 11,000 dedicated colleagues who #MakeADifference every day. We deliver intellectual disability, mental health, community health, forensic, and offender healthcare services across Nottinghamshire, Leicestershire, Lincolnshire, and South Yorkshire. Our care is provided from over 200 sites, spanning community locations, acute settings, and secure environments, including prisons.
We are one of the largest mental health and community Trusts in the East Midlands and one of Nottinghamshire's biggest employers. We also host national and regional services, such as the National High Secure Deaf Service and the Nottingham Centre for Transgender Health.
We offer a variety of employee-led staff networks, including Equality, Diversity, and Inclusion (EDI) groups, the Green Champions network, the Freedom to Speak Up network, the Health and Wellbeing Champions network, and the Menopause Champions network. These networks play a vital role in supporting our diverse workforce and promoting a culture of inclusivity.
The health and wellbeing of our colleagues is a top priority. We invest significantly in this through our in-house occupational health and staff counselling services, supported by a dedicated Health and Wellbeing team.
The Trust is committed to reducing its carbon emissions, with a specialised Energy and Environmental team working to ensure compliance with environmental legislation, enhance our environmental performance, and achieve our net-zero commitment