Receptionist

As Receptionist, you will be the first and last point of contact for our guests, ensuring a smooth check in/out process for all. Ensure the Front Office Manager is kept fully aware of any relevant feedback from guests and other departments. Maximise room occupancy and use up-selling techniques to promote hotel services and facilities. Comply with hotel security, fire regulations and all health and safety legislation.

To be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards. Good communocation skills with manner to please the guest and should be confident with computer systems and would be willing to learn a skill to manage guest expectations.

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand, overseeing over 1,600 hotels and resorts across the world. We work with big brands such as Hilton, Accor, Marriot and IHG as well as small independent hotels and everything in between., At Aimbridge we believe personality is key, so it goes without saying that you will have bags of personality and a real flair for hospitality. Interested? Click apply and start your journey with Aimbridge EMEA today. Your dream job awaits… At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our Global community and enabling everyone to Be Their Best Selves. Mercure York Fairfield Manor Shipton Road, Skelton, York, North Yorkshire, YO30 1XW, Set in 6 acres of private grounds, only a few minutes drive from York city, the Mercure York Fairfield Manor Hotel is an elegant hotel in which to base a break in the North. With marble fireplaces, oak panelled library and magnificent 19th century staircase, the country house style has been retained.

As part of the Aimbridge team, you will have access to a suite of benefits that include

• Hotel discounts portfolio wide - Staff rates and up to 50% discount on food & beverage and spa
• Wagestream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
• 24/7 access to our employee assistance programme
• Career and lifestyle breaks - Allowing you to take time off for key life events.
• Volunteer days - Up to two days per year to support a charity of your choice
• Staff meals on duty
• Flexible working opportunities
A day in the life of…