Receptionist

The role will encompass dealing with patients, clinical and non-clinical staff by face to face and telephone; subsequently you will require excellent communications skills. A flexible approach to this role is essential to ensure the demands of the service are met.As part of the team you will be registering patients onto the Trust computer system whereby accuracy is essential.Working knowledge of all common computer applications including word is essential, as you will be required to carry out a wide range of transactions and associated data input. Specialist training will be given on 'in house' systems.You should have a good standard of general education and have attained qualifications in English & Mathematics e.g. GSCE or equivalent. You will also require a clear understanding of the concept of confidentiality of personal health information.

You will need to have a flexible approach to work as you will cover various shifts across both of the UTCs. New Cross UTC is open 24 hours per day 365 days of the year and Phoenix UTC is open 365 days of the year 0800-2000hrs.

This role is primarily patient centred and a caring, professional attitude is essential to your success. You will be working within a team of clinical and administrative staff where team work and excellent communication skills are essential.

As part of the team you will be registering patients onto the Trust computer systems and carryingout a variety of administrative tasks. Knowledge of all common computer applications includingWord is essential. Specialist training will be given on 'in house' systems.

You should have a good standard of general education and have qualifications in English & Mathematics e.g. GSCE or equivalent.It is desirable that you have held a full UK Driving Licence for at least 2 years.

The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve the quality of care for patients, and solve the health care problems of tomorrow. We're passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.

We are delighted that we have been rated as "Good" by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.

The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.