Receptionist

At Gloucestershire Health and Care NHS Foundation Trust (GHC), we provide joined-up mental health, physical health and learning disability services to people of all ages across Gloucestershire. We run community hospitals and provide care and support in people's own homes and in a range of other locations across the county.
We are on a mission to enable people to live the best life they can and we have a vision to work together to provide outstanding care. We put people at the heart of our services, focusing on personalised care by asking 'what matters to you'.
We're passionate about making sure that everyone can contribute to achieving our mission and we are continually working to support healthy and happy high-quality teams in all areas of the Trust.
Our application process aims to understand each candidates knowledge, skills and experience. We have found that candidates that use AI to generate their answers can lack specificity and fail to address key criteria outlined in the job description.
It is really important to personalise your application to convey your individual skills, knowledge, and experiences effectively and for us to understand why you are applying for this role with GHC. We discourage over reliance on AI-generated applications as it will lessen your chances of success in securing an interview with us ., + To provide reception, clerical and administration duties, maintaining an efficient and friendly service to patients, relatives and visitors
+ To liaise with staff in the Gloucestershire Health and Care NHS Foundation Trust (as required) and external providers
+ Support the manager and the administrative team in the administrative function as required
+ To project the professional image of the business through demonstrating excellent customer care in all activities
+ The receptionist is responsible for taking all incoming calls into the building
· The receptionist provides support to a variety of members of staff (both clinical and non-clinical) working within the base, · Meet clients, relatives and visitors in a friendly and courteous manner, assisting them with enquiries and directing or escorting them to their destination as required
· To deal competently and discreetly with queries either face to face or via the telephone using appropriate protocols
· Recording messages as appropriate
· To deal with all incoming and outgoing mail, date stamping and ensuring incoming post is distributed
· To be competent in the use of the photocopier and other office equipment
· Photocopying and maintaining adequate supplies of forms and paperwork used within the unit
· To process new files and maintain clients notes and records as appropriate using current systems to include scanning and uploading documents
· To keep the reception / waiting areas tidy and ensure notice boards are up to date i.e. by removing inappropriate reading material etc
· To provide cover for other administrative staff in their absence or as required by the manager
· To ensure that mandatory training is up to date and appropriate to role
+ To be flexible and willing to cover any unit within the Countywide Locality should the need arise
· To undertake any other duties as and when required
· Acts in ways that; support equality and value diversity. Treat everyone with whom you come in contact, with dignity and respect & recognise and report behaviour that undermines equality and diversity
· Maintain adequate stock levels of all stationery used within the department
· Ensure the franking machine is functional at all times
· Ensure all visitors/contractors have ID and have signed in/out of the building
+ Scanning/laminating and filing of documents when requested

We have an exciting opportunity for an enthusiastic Part Time Receptionist to join our administration team; the Receptionist must be able and willing to work in a very busy environment where priorities change on a daily basis, have excellent interpersonal skills and willing to embrace change.
Although primarily based in Charlton Lane Hospital the post holder may, on occasions, be required to work across other sites as the needs of the service dictate. The post is a 28 hour per week role, Monday and Tuesday 8am - 8pm and Wednesday 2pm - 8pm.
You must be comfortable working in a dynamic and changing environment, have excellent communication skills and the ability to work as part of the administrative team.
You will be expected to efficiently manage your own workload and prioritise work to meet deadlines. You will project the professional image of the business through demonstrating excellent customer care in all activities.
If you are an individual with strong organisational and teamwork skills, and have the ability to maintain a calm, positive and flexible approach to your work, we would welcome your application. In return we offer regular supervision, appraisals and a commitment to support staff in their continuous development.

We have in excess of 5000 staff working over 50 sites, providing a diverse range of services. We strive to support an organisational culture that is welcoming, builds and celebrates inclusivity and diversity and provides a sense of belonging and trust.
The annual NHS Staff Survey gives our people the opportunity to tell us about their experience working at the Trust. For the 2023 survey just over 2800 colleagues gave us their views (58.5%). It was great to see from the results that colleagues are saying that:
+ 89.7% believe they are making a positive difference to patients/service users;
+ 73.3% would recommend the organisation as a place to work;
+ 82.4% agree that care of patients and service users is the organisations priority;
+ 76.7% would be happy with the standard of care for a friend or relative
Our results put us as 5th nationally as a Community, Mental Health and Learning Disabilities NHS Employer of Choice and 1st equal amongst all NHS Provider Trusts in the South West. However, we know we have more to do and will continue to drive forward our commitment to making GHC a Great Place to Work.

When joining us, as well as becoming part of a team that makes a difference, we also offer:
+ Free car parking at many of our sites
+ 27 days leave plus bank holidays, increasing up to 33 days with long service
+ A broad range of training and development opportunities, including apprenticeships up to Level 7 qualification.
+ A multi-professional preceptorship programme for all Newly Qualified; Nurses, Nursing Associates, Internationally Educated Practitioners, Allied Health Professionals and Return to Practice Practitioners.
+ Generous NHS pension and enhanced pay when if you work unsocial hours
+ Flexible, family friendly and agile working opportunities
+ Recognition and long service awards
+ Fast Track physiotherapy
+ Our Wellbeing line
+ Access to discounts and salary sacrifice schemes; including Cycle to Work, Car scheme and discounts on travel, leisure and retailers.
Applicants are advised to apply early as if a large number of applications are received for this post, we reserve the right to close the vacancy prior to the advertised date. Good luck with your application.
For more information please see the attached 'Additional Information for Applicants' document.