Receptionist

Long Stratton Medical Practice based in Tharston, has an opportunity for an enthusiastic and proactive receptionist to join our team on a part-time basis. Based in our Swan Lane surgery, the role will be for 24 hours per week based across 4 days, (6 hours per day), but there is a need for some flexibility. The ideal candidate will be a highly motivated team player who has customer service/patient experience and offers excellent communication skills.,

• Provide an efficient, caring and understanding reception service to our patients and any other visitors to the practice.
• Deal with all general enquiries, explain procedures and make new and follow-up appointments.
• Ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
• Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
• Ensure that all new patients are registered onto the computer system promptly and accurately, alongside our digital automated registration portal.
• Receive and make telephone calls as required.
• Send via task messages requests for home visits, ensuring careful recording of all relevant details and following the surgery visit protocol.
• Managing the practice email inbox, to include responding, and the re-direction appropriately and accordingly
• Enter patient information on to the computer as required.
  
  At Long Stratton Medical Partnership, we take pride in being a family focused, close knit team our work family is how we often describe ourselves. We offer a supportive, positive culture which is well-lead, and provide regular supervision and training for all staff.
Long Stratton is a small town in South Norfolk, 10 miles from the historic city of Norwich. We have 11,500 patients on our list, a CQC rating of Good and operate from both our main site and a branch site in Newton Flotman. We are also a dispensing practice with a dispensing list of around 5,500 patients. We have completed our surgery expansion work with a new wing being added to include 7 clinical rooms. The reason for the expansion is that Long Stratton is being bypassed, 2,000 new homes are planned and therefore potentially 5,000-6,000 new patients will be joining us.

We offer a comprehensive benefits package including 5 weeks annual leave (plus bank holidays), the NHS pension scheme, and an Employer Assistance Programme for the employee and family members. We also offer free on-site car parking, team building and social activities and access to NHS discounts.