Receptionist

Ice White Dental practice has an opportunity for an enthusiastic and proactive receptionist to join our team on a full time basis, with nursing qualifications to help in surgery where needed. The receptionist plays a pivotal role in the experience of patients at our practice,helping them to access the right services and dealing with their queries face-to-face, online and by telephone. Main duties of the job

• Greeting and directing all patients.
• Making appointments.
• Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate.
• Accepting, issuing and handing out prescriptions, letters, completed forms, etc.
• Advising patients of practice procedures.
• Registering new patients.
• Accurately maintaining patient database and records, photocopying, filing and scanning.
• Taking payments.
• Nursing in surgery where needed.
  
  Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
• Experience of working with the general public, being sensitive and empathic in distressing situations.
• Ability to work as part of a team.
• Strong IT and administration skills, with a high level of accuracy and attention to detail.
• Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.
Desirable
• Previous medical or healthcare receptionist experience is desirable.
  
  Ice White Dental is a long established dental practice in Grays, Thurrock (RM17). We are committed to providing our patients with the highest quality of private dentist and NHS dental care in a friendly and welcoming environment.