Receptionist

An exciting opportunity has arisen for a position within the Endoscopy Department at Sandwell and West Birmingham NHS Trust. The individual will provide comprehensive administrative and clerical support to the Endoscopy Department. As the receptionist, you will be the first point of contact for the Endoscopy Unit, providing exceptional customer service and ensuring a positive experience for patients., Providing reception cover for the Endoscopy service including:
Greeting patients on arrival onto the Endoscopy patient system.
Liaising with clinical staff/booking clerks in relation to appointments,
Inputting clinical and administrative patient details onto the system.
Liaising with the ambulance desk to arrange transport for patients.
Dealing with telephone enquiries from patients, carers, clinicians and other healthcare workers relating to both appointments, filing patient records.
Clinic preparation for endoscopy clinics: pull out patient information for each clinic.
Liaising with nursing staff with regard to arrival for clinics and managing potential delays.

The post holder must have excellent communication and organisational skills, the ability to prioritise their own workload and have a professional attitude.
They must be capable of liaising professionally with patients, and with colleagues at all levels, including senior consultants and nurses from across the Trust.

Sandwell and West Birmingham NHS Trust (SWBT) is an integrated care organisation with a budget of approximately £600 million and over 7,000 staff. Diversity and social care is at the core of what we do as the Trust provides Community and Acute Services to over half a million people in an urban centre that demands massive regeneration and has substantial premature mortality.

NHS AfC: Band 2
Sandwell & West Birmingham NHS Trust is a friendly, integrated healthcare provider focused on improving the life chances and health outcomes of our diverse population.
We have three strategic objectives:
People: To cultivate and sustain happy, productive and engaged staff;
Patients: To be good or outstanding at everything we do;
Population: To work seamlessly with partners to improve lives;
We run services from Sandwell, City and Rowley Regis Hospitals, Birmingham & Midland Eye Centre, Birmingham Treatment Centre, the Lyng and Leasowes Intermediate Care Centre. Our GP practices and community teams provide care in schools, healthcare centres and at home.
Our next milestone is opening the Midland Metropolitan University Hospital (MMUH), a once in a career opportunity to shape care transformation within and beyond the hospital walls.
Developing and caring for our People is fundamental. We were one of the first Trusts to provide the Real Living Wage, as well as a Live and Work scheme to support people at risk of homelessness into paid work and training. We offer a range of staff benefits, health & wellbeing support and will help you to bring your ambition to life through our bespoke training and development programmes. As "People" is one of our three strategic objectives, we make a continued commitment to prioritise support for all our colleagues.
Healthcare services have a significant impact on the environment. We are committed to embedding sustainable practices. We expect all colleagues to support the delivery of our Green Strategic Plan and to drive positive changes in their department., Our new acute hospital, the Midland Metropolitan University Hospital (MMUH), opens in 2024 and will provide care to our local population from first class, purpose-built premises. As a result, the base of this role may change to MMUH from 2024 (or beyond). If this is applicable to your role, you will be informed during the recruitment process and continuing your application with this understanding. The development of the new hospital will play an important role in the regeneration of the wider area and in improving the lives of local people and reducing health inequalities.
We have three newly emerging strategic objectives:
1. Our People - to cultivate and sustain happy, productive and engaged staff
2. Our Patients - to be good or outstanding in everything we do
3. Our Population - to work seamlessly with our partners to improve live, If you do not hold a level 3 business administrator qualification, you may be able to complete the level 3 Business Administrator apprenticeship programme as part of ongoing training and development during your employment
As a major employer in the Black Country and West Birmingham region we are committed to supporting all employees to achieve a healthy work life balance. We want the Black Country and West Birmingham region to be the best place to work and as such will consider all requests to work flexibly taking into account personal and individual circumstances alongside the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the Recruiting Manager as part of the on-boarding process.