Receptionist

Due to retirement of one of our long standing staff we are looking for a new member for our already fantastic team.

The practice has just over 12,300 patients and is a very fast paced environment.

The team all work across different areas of the practice.We deliver quality patient care, achieve excellent QOF results and offer a number of enhanced services. We embrace new ways of working to improve efficiency for staff and patient alike. We have strong links with the local GP federation, ICB and PCN.

Main duties of the job

As the first point of contact for our patients it is essential that you have excellent communication skills plus a warm and friendly manner. You will need good organisational skills and have the ability to prioritise and work under pressure.

The role of Receptionist will involve:

Answering phones

Booking appointments using our computerised clinical system

Active Signposting on the telephone and via eConsult

Liaising with patients in a confidential manner

Updating clinical records as appropriate

Scanning electronic correspondence

Communicate effectively with other team members

Communicate effectively with patients/carers and peers

Recognize peoples needs for alternative methods of communication and respond accordingly

We are a friendly, forward-thinking GMS surgery situated in the suburbs of Southport with around 12,300 patients. We work from modern, extended premises and there are five GP Partners, one Salaried GP, two Advanced Nurse Practitioners, a Practice Nurse, three HCAs, a Clinical Pharmacist, Pharmacy Tech, and an experienced twenty person management, administration and reception team.

You will be eligible for NHS pension scheme , as well as having access to the Employee Support Programme.