Receptionist

An exciting opportunity has arisen within our Reception Team based at Bishop Auckland Hospital.

Working 37.5 hours per week as part of our reception team, you will be responsible for the provision of a high standard reception service within the outpatient departments., You will be responsible for the reception of patients and visitors to the Outpatient Department. This includes arriving patients for their appointments, arranging any future appointments taking in to account clinic rules, urgent/routine ratios and working with clinical staff to achieve patient satisfaction. You will also liaise with GP's, hospital staff and other professional bodies to ensure smooth running of the department.

To ensure that any enquiries are dealt with in a prompt, responsive and courteous manner at all times to ensure patients are satisfied with the service provided by the Reception Team and to ensure the Trust is portrayed in a positive manner

You will be required to work weekends and bank holidays on a rota system to cover adhoc clinics

You will be educated to 5 GCSE Level or NVQ Level 2 in Business & Administration or Customer Service and have relevant experience within a busy office environment. Previous NHS experience and knowledge of Patient Administration Systems would be advantageous but is not essential.

The ability to work under pressure both individually and as part of a team is important to ensure that deadlines are met. Good organisational and interpersonal skills are essential in order to be able to achieve this. Excellent customer service skills are essential for this role.

The successful candidate will be based at Bishop Auckland Hospital and may be required to work at other sites within the Trust, if necessary.

If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager

You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks

We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.