Receptionist

You will be able to offer a comprehensive service within a busy and often demanding environment so candidates will need to be confident and adaptable to change. Duties will include: answering the telephone and transferring calls to various departments where appropriate. Welcoming Service Users, Carers, Professionals and Visitors to the Site and dealing with enquiries on the phone or face to face. Checking ID's and handing out security alarms and keys for which training will be given. Reporting maintenance and cleaning issues to the Help desk and keeping accurate and up to date maintenance logs. You will also act as a Fire Warden and be responsible for keeping the Reception area clean, tidy and organised. Other duties would include: Dealing with deliveries of stationery etc., to the building. Booking all Clinical and meeting rooms for the Clinical and Corporate Staff working in the building for which training will be given. You will work closely with other members of the Reception Team to ensure a smooth and effective Reception Service., Duties will include: Answering the telephone and transferring calls to various departments where appropriate. Welcoming Service Users, Carers, Professionals and Visitors to the Site and dealing with enquiries on the phone or face to face. Checking ID's and handing out security alarms and keys for which training will be given. Reporting maintenance and cleaning issues to the help desk and keeping accurate and up to date maintenance logs. Other duties would include: Dealing with any deliveries, as well as booking all Clinical rooms and meeting rooms for the Clinical Staff.

We are looking for a highly organised Receptionist with exceptional customer service skills, to provide a welcoming, confident and professional approach to this Post incorporating the Trusts values when carrying out their duties. HPFT places great emphasis on providing the highest standard of customer service to our Service Users, Carers and Visitors so these skills will be an integral part of your personality. You will provide a range of Reception duties ensuring that the Reception runs smoothly and efficiently. Applicants must demonstrate excellent IT skills and a good working knowledge of Microsoft Office applications. The Site is operational between the hours of 9:00am - 5:00pm, Monday to Friday. The Post is part time: Thursday and Friday, 9:00am-5:00pm You will be able to work in a challenging and interesting environment and possess outstanding interpersonal and communication skills.,

• Good level of education/GCSE or equivalent incl. English Language
• Good level of numeracy
• Good IT skills, Experience on a busy reception desk
• Experience of working in a healthcare/mental health care/office environment, Proficient in the use of Microsoft Office software, in particular Outlook, Excel and Word
• Wide knowledge of office procedures including use of technology, Excellent verbal and written communication skills, in person, on the telephone or electronically
• To be experienced in dealing with people in distress in a calm and confident manner
• To have proven skills and experience establishing effective working relationships with service users, managers and colleagues
Analytical SkillsEssential criteria
• Problem solving decision making relating to what information it is appropriate to divulge
• Responsibility for maintaining accurate records
  
  Hertfordshire Partnership University NHS Foundation Trust are one of just five mental health trusts to achieve an overall rating of 'Outstanding' from the Care Quality Commission
Our family of over 4,000 members of staff provide health and social care for people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, Essex and Norfolk, delivering these services within the community and several inpatient settings. Everything is underpinned by choice, independence and equality, with our Trust values embedded throughout: Welcoming. Kind. Positive. Respectful. Professional. About us - Hertfordshire NHS Partnership Trust Heard. Respected. Included. Together, we help people with mental ill-health, learning disabilities and autism to live life to the fullest. We work throughout Hertfordshire, Buckinghamshire, Norfolk..., Hertfordshire Partnership University NHS Foundation Trust (HPFT) is rated by the Care Quality Commission as an Outstanding provider of mental health and learning disability services. In 2021, we won the prestigious Health Service Journal award for Mental Health Trust of the Year, with the judges saying they were "blown away" by our people's achievements and that everything they saw "sings and hums". This year, our staff rated us the 4^th best mental health and learning disability trust to work for out of all 52 trusts in the country. Our staff tell us that they are proud to be part of the HPFT team, proud of the standard of care we provide and proud that service users are our top priority. Our people tell us they feel supported though a great development, wellbeing and work-life balance offer and a highly compassionate, values-driven culture. We are equally proud of our staff, who live our values of being welcoming, kind, positive, respectful and professional