Receptionist / Admin Clerk - Audiology | Manchester University NHS Foundation Trust

We are looking for an enthusiastic, committed, dynamic individual to join our growing Audiology Team.

The department provides a reception service for all our adult and paediatric audiology services. In addition to reception duties, the successful candidate will be expected to support the admin team with other admin/clerical duties. The role is mainly communicating with patients either face to face when they attend for their appointments, or on the busy phone.

Previous NHS experience is not essential and full training will be offered. We offer support through a structured period of induction and orientation along with opportunities for professional and personal development.

To be the first point of contact for patients and visitors
To deliver a high standard of customer and patient care, by providing a friendly, confidential, and non-judgemental approach to all in contact with the service.

To liaise with a wide range of service providers to provide an efficient and helpful service to all patients and visitors.

To undertake a range of general administrative duties to support the smooth and efficient day-to-day running of the service. This will require excellent organisational skills, working in a demanding environment, and adequate working knowledge of administrative systems.

To play a key role in ensuring any issues are escalated or resolved by effective
communication, initiative, and by following the Trust and departmental policies and procedures .

Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

MFT is one of the largest NHS Trust In England with a turnover of £2.6bn & is on a different scale than most other NHS Trusts. We're creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.

Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 28,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you'll benefit from a scale of opportunity that is nothing short of extraordinary.

We've also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.

We're proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What's more, we're excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.

At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.

To find out more about the key responsibilities and the specific skills and experience you'll need, take a look at the Job Description & Person Specification attachments under the 'Supporting Documents' heading. So that you're even more equipped to make an informed decision to apply to us, you'll need to take time to read the 'Candidate Essentials Guide'that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how 'we care for you as you care for others'. Most importantly, it also contains critical information you'll need to be aware of before you submit an application form.

Diversity Matters

MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team atresourcing@mft.nhs.uk.