Receptionist / Admin Support

The role is based in a busy reception area within the Children's Development Centre and will be to provide a welcoming and confidential reception service and administrative support as part of the Single Point of Access (SPA) for community services provided to patients and their families and wider community services provided by other health and social care stakeholders.
Please note that this post may not meet the pay and skill level required for a Skilled worker visa
Successful applicants with no prior NHS experience would normally be placed at the bottom of the band in line with Agenda for Change. This salary is below the minimum salary required for sponsorship for a Skilled Worker / Health & Care visa and also does not appear on the shortage occupation list for healthcare and education.
In these circumstances the Trust would not, therefore, be able to sponsor for a Skilled Worker / Health & Care visa.
Applicants requiring a Skilled Worker Visa can determine the likelihood of obtaining a Certificate of Sponsorship against the relevant criteria here https://www.gov.uk/skilled-worker-visa, We are looking for an enthusiastic, compassionate and highly motivated receptionist to join our team.
This is a customer facing role, based in a busy reception area at the Children's Development Centre. The role requires the post holder to provide a comprehensive efficient, confidential, and tactful reception, clerical and administrative service for the department. This includes welcoming and dealing with children, young people, and their families on arrival to the centre, taking telephone calls from patients and/or their families, making appointments and formatting correspondence.
The post holder must have the ability to deal with sensitive and confidential information.
We want to help our staff reach their full potential and are committed to providing the support, skills and development needed to success. This includes a supportive and strong health and well-being team.
You will be required to complete mandatory training to assist your professional development., To work under the supervision of the Admin Team Lead.
To undertake reception duties, to include meeting patients, visitors and staff and dealing with face-to-face and telephone enquiries.
To work in partnership with the children's community service teams to ensure referral pathways are followed, communicating with education, health and social care, statutory and voluntary organisations.
To maintain health care records including computerised systems and databases.
To deal with complex and confidential information.
To receive and made internal and external telephone calls from staff, service users, patients, members of the public and external agencies, ensuring that messages received are appropriately signposted and actioned.
To facilitate effective communication and liaison across professional organisational boundaries.
To format correspondence templates as required.
To co-ordinate healthcare appointments for patients.
Ensure the reception is welcoming and tidy at all times
Receive and distribute mail
Update noticeboards and posters as requested
Complete essential training
Participate in supervision and personal appraisal
Additional Information
+ The closing date given is a guide. We reserve the right to close the post early once we have received a sufficient number of applicants, so we advise you to submit your application early to prevent disappointment.
+ We will be requesting references by email. Please ensure you include email addresses and contact numbers for your referees to avoid delay in the recruitment process.
+ The Trust believes in treating everyone with dignity and respect and encourages applications from all sectors of the community. We guarantee an interview to candidates with disabilities who meet the minimum essential criteria.
+ Communication regarding your application will be sent via email therefore, please ensure you regularly check your spam/junk folder.
+ In submitting an application form, you authorise Nottinghamshire Healthcare NHS Foundation Trust to confirm from your previous or current NHS employer and other prior employers; previous NHS service details and personal data held about you. This data will be transferred using NHS Electronic Staff Record and third party systems via an automated process and only used for the purposes of obtaining and maintaining accurate employment records, should you be appointed to the post. Should you require any further information please refer our Privacy Policy shown on the Trust website, please click here for more information.
+ For eligible posts, DBS disclosures are mandatory before commencement of employment. If you are in a position that is deemed a regulated adult and/or child care role, you will not be able to start your employment until we have received a satisfactory DBS Disclosure. The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Convictions which would otherwise be considered as 'spent' will also be checked as part of an Enhanced DBS Disclosure.

#TeamNottsHC comprises over 11,000 dedicated colleagues who #MakeADifference every day. We deliver intellectual disability, mental health, community health, forensic, and offender healthcare services across Nottinghamshire, Leicestershire, Lincolnshire, and South Yorkshire. Our care is provided from over 200 sites, spanning community locations, acute settings, and secure environments, including prisons.
We are one of the largest mental health and community Trusts in the East Midlands and one of Nottinghamshire's biggest employers. We also host national and regional services, such as the National High Secure Deaf Service and the Nottingham Centre for Transgender Health.
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