Receptionist and Administration Officer

As a Receptionist and Administration Officer, you will provide an efficient and effective reception and administration service. Being the first point of contact for all visitors to the group office, you will greet callers in a professional and timely manner, ensuring they receive the appropriate attention.
In addition, you will manage reception duties, including maintaining security, handling enquiries, and supporting internal teams with essential administrative tasks.

If you have strong customer service experience, excellent communication skills, and thrive in a busy. dynamic environment, we'd love to hear from you!, Good IT skills including Microsoft Word and Excel and has aptitude to learn new systems as required
Problem solving skills
Strong customer service skills
Experience in a customer service environment
Experience of working within a reception environment (deirable)
Ability to handle difficult customers with diplomacy
Ability to handle pressure and meet deadlines
Ability to work flexibly with a professional approach

This post requires the post-holder to carry out duties which will involve lifting of boxes and using step ladders / equipment to access stored items.

As one of the largest providers of affordable homes and care in the area, employing almost 1,000 people, Housing Plus Group offers rewarding roles with excellent training and career development pathways delivering services that customers can trust across Staffordshire and Shropshire. Housing Plus Group companies include Care Plus, Property Plus and Severn Homes.

Housing Plus Group values the diversity of its communities and aims to have a workforce that is representative of this. We create inclusive environments for our people and customers where we can be our true authentic selves. We welcome applications from all sections of our community.

Join our team at Housing Plus Group, where we value your time as much as your talent. We offer flexible working options such as hybrid working and adaptable schedules, to enable you to develop your career while maintaining a great work-life balance. You can find out more about Housing Plus Group and why we are a great place to work in the About Us guide attached.

The boards of Housing Plus Group and The Wrekin Housing Group have decided to take the next steps towards a formal merger. The formal merger is expected to take place in January 2025 when all the legal and regulatory requirements have been completed, at which time The Wrekin Housing Group will become part of the new Housing Plus Group. Find out more on our merger update page.