Receptionist / Administrator

We are looking for an enthusiastic, friendly, kind, caring and confident individual to join a dynamic and hardworking team.

The individual also needs to have excellent communication skills and a strong work ethic.

We are a small team who goes above and beyond what is expected.

This role is to help and support patients both face to face and over the phone for a wide range of enquiries. This will include triaging patients to ensure the most appropriate pathway of care is offered to the patient.

The receptionist role is the initial contact between patient and the wider team so we need team members who are approachable, friendly, confident, understanding and will help patients feel at ease and listened to, whilst remaining professional and courteous at all times.

We work with a patient centred approach and have a high standard of patient care at all times.,

• Dealing with enquiries both face to face and over the phone


• Ensuring patients are directed to the most appropriate healthcare professional


• Booking appointments and re arranging where appropriate


• Logging attendances of patients


• Maintaining and monitoring the practice appointments system


• Taking messages and distributing the information to the appropriate person(s)


• Responding to requests from patients, team members and other healthcare providers


• Processing repeat prescriptions in accordance with practice guidelines


• Data entry/data allocation, collation, processing and recording information in accordance with practice procedures


• Registration of new patients


• Filing, photocopying and scanning of documents


• Tidying and restocking of the consulting rooms and reception area


• Keeping the reception area, notice-boards and leaflet dispensers tidy


• Providing refreshments for the team and visitors


• Keeping the kitchen area clean and tidy


• Opening up/locking up of practice premises and maintaining security in accordance with practice protocols., The team consists of one GP partner, three locum GPs, two part time practice nurses, three receptionists and three administration team members. We have a strong work ethic, assisting, helping and supporting each other along the way.


We are also a training practice were we support student doctors who are mid way through their medical training programme.

We work closely within the Wyre Integrated Network (WIN) Primary Care Network (PCN) which comprises of four local GP Practices based in Thornton and Poulton.

The WIN PCN team works between the four surgeries and comprises of paramedics, pharmacists, pharmacy technicians, first contact physiotherapist, GP assistants, social prescribers and care co-ordinators.

Beechwood Surgery is a small practice with a patient population of around 2500.