Receptionist / Administrator

Provide face-to-face contact to all patients and visitors to the practice, reflecting a positive and professional image of the organisation. Support clinicians in ensuring the smooth running of clinics and services., Greet and direct patients and visitors to the practice in a professional and efficient manner.

Direct and assist patients to clinics where necessary.

Book appointments, take home visits and prescription requests and prioritise emergency requests after liasing with clinical staff.

Deal with routine enquiries, forwarding messages and taking appropriate action.

Keep patients informed and updated of any changes or delay affecting clinics or appointments.

Ensure patient confidentiality is maintained at all times.

Ensure that an adequate 'handover' is performed to colleagues after each shift to ensure all outstanding jobs are passed over

Ensure your working area is left clean and tidy and secured at the end of each day

Contribute to scheduling appointments on the clinical system and room availability.

Provide cover for colleagues during holiday and sick leave.

Utilise existing IT software (summary builder) and proactively contribute towards the collection of QOF data towards achievement of the GMS contract.

Undertake training in line with the development of the post and as agreed with line manager as part of the personal development plan and fully participate in the organisations performance review process on an annual basis.

We have a list size of just over 12,000 pts across 3 sites in Sandwell, we are a dedicated and close team who are all committed to delivering the best possible patient care for our population.