Receptionist / Administrator

Dr Bello's Surgery and King Street Medical Centre are both friendly practices serving over 4,000 patients. An excellent opportunity has arisen for a motivated, enthusiastic Receptionist/Administrator to join our team., We are looking for two members of staff to join the team. The posts are for between 25-30 hours, however this is negotiable. The working hours are between 7.45am - 6.30pm Monday to Friday.,

• Prepare the building for opening and closing.


• Carry out quality checks for the surgery (fridge monitoring, building checks).


• Welcome and receive all patients and visitors to the Practice.


• Conduct telephone and face to face contact with patients in a profession, friendly and helpful manner.


• Assist and signpost patients to the most appropriate healthcare professional/service, processing all requests for appointments and visits.


• Ensure distressed/bereaved patients are dealt with sensitively and appropriately, escalating where required to management and/or clinician.


• Receive and make telephone calls as required, ensuring accurate recording of details at all times.


• Maintain a general overview of the reception area, taking appropriate action to manage difficult/aggressive patient behaviours, or for those whole condition worsens whilst waiting to be seen by a clinician.


• Action repeat prescription requests.


• Complete new registration procedures and ensure accurate recording of all details.


• Provide test results to patients.


• Facilitate effective communication between patients, staff, secondary care and other healthcare agencies.


• Act as a chaperone for general examinations if requested.


• Accept payments for private services such as medicals, insurance reports etc.


• Deal with general enquiries and explain procedures as requested.
  
  The successful candidate will be confident, resilient, friendly, and flexible. They will also have well developed team work, communication, customer service and organisational skills. Experience of working in a GP Practice having used EMIS web would be desirable but not essential.
  
  Dr Bello's Surgery and King Street Medical Centre are two local surgeries ran by Dr Bello. Both surgeries are CQC good rated practices that offer a high quality range of primary care services for a diverse population, with a huge focus on equality and inclusion.


Our mission is to provide personalised patient-centred care, promoting health, wellbeing, inclusion and equality to the local community.

The successful candidates will be required to work over both sites.