Receptionist Administrator

Are you looking for an exciting opportunity working as part of a professional, engaged, and friendly organisation? Our values are Compassionate, Accountable, Respectful and Exceptional, we are constantly striving to demonstrate these values in our day to day working environment and culture.
The Opportunity
WVHT has an exciting opportunity for someone who is looking to develop their career with a great company. We are looking for a driven, diligent, and friendly Customer Experience Receptionist Administrator to join our Customer First Hub Team.
What Will You Do?
As Customer Experience Receptionist/Administrator you'll be an integral part of our first point of contact Customer Hub, working within a multi discipline team delivering excellent levels of customer service. You'll be responding to all initial customer enquires both face to face and switchboard telephone calls. In addition, you will be responsible for a variety of admin tasks and reception related functions.
Our Customer Hub is a key service for the Trust with the aim of responding to customer queries and resolving issues at first point of contact by:
+ Ensuring the customer experience is a positive one by being proactive and making sure you make every contact count.
+ Supporting continuous service improvements across the Customer Experience teams.
+ Work in partnership with other service areas and agencies to achieve high levels of customer care, Please review the job Information pack (on our website: www.wvht.co.uk) for further information and submit your CV with a covering letter (max. 2 pages) demonstrating how you meet the Essential and Desirable criteria in relation to the accountability profile.
Those applicants that consider themselves to have a disability and meet the essential criteria within the accountability profile for the role will be guaranteed an interview. Please confirm within your application if you consider yourself to have a disability and if so, what reasonable adjustments may be required for you to attend an interview or assessment.
Disclaimer:
+ We may conduct social media checks from sources such as Google, Facebook and LinkedIn to assist us in our assessment of your suitability for the role.
+ We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
+ Once a vacancy has closed, we are unable to consider further applications, so please submit your application as soon as possible to avoid disappointment.
+ The recruiting manager will review your skills and experience to determine if there is a match with the position you have applied for. If there is, we will contact you by phone or email to schedule an interview / assessment. If not, you will not be contacted.
+ Please note due to the high volume of applications we are unable to respond to all unsuccessful applicants. If you haven't heard from us within 3 weeks of the vacancy closing date, unfortunately we will not be pursuing your application further.
+ Successful applicants will be required to provide evidence of their Right to Work in the UK evidence of essential qualifications, complete a health questionnaire and undertake a DBS check (if relevant to the role).
+ We reserve the right to refuse applications if they do not have an accompanying cover letter.
We appreciate your interest in Weaver Vale Housing Trust and the time you have invested in applying to us.
The Trust invites applications from all members of the community, irrespective of Gender, Gender reassignment, Sexual orientation, Race, Religion or belief, Disability, Age, Pregnancy and maternity, Marriage and civil partnership., Those applicants that consider themselves to have a disability and meet the essential criteria within the accountability profile for the role will be guaranteed an interview. Please confirm within your application if you consider yourself to have a disability and if so, what reasonable adjustments may be required for you to attend an interview or assessment.
Disclaimer:
+ We may conduct social media checks from sources such as Google, Facebook and LinkedIn to assist us in our assessment of your suitability for the role.
+ We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
+ Once a vacancy has closed, we are unable to consider further applications, so please submit your application as soon as possible to avoid disappointment.
+ The recruiting manager will review your skills and experience to determine if there is a match with the position you have applied for. If there is, we will contact you by phone or email to schedule an interview / assessment. If not, you will not be contacted.
+ Please note due to the high volume of applications we are unable to respond to all unsuccessful applicants. If you haven't heard from us within 3 weeks of the vacancy closing date, unfortunately we will not be pursuing your application further.
+ Successful applicants will be required to provide evidence of their Right to Work in the UK evidence of essential qualifications, complete a health questionnaire and undertake a DBS check (if relevant to the role).
+ We reserve the right to refuse applications if they do not have an accompanying cover letter.
We appreciate your interest in Weaver Vale Housing Trust and the time you have invested in applying to us.
The Trust invites applications from all members of the community, irrespective of Gender, Gender reassignment, Sexual orientation, Race, Religion or belief, Disability, Age, Pregnancy and maternity, Marriage and civil partnership.

+ Educated to GCSE Grade 4 or above (level A-C) including Maths and English
+ Experience of working in a reception/face to face customer environment
+ Experience of developing strong working relationships with customers and colleagues to ensure an excellent customer experience
+ Confident in Microsoft Office packages with a high level of accuracy and keen eye for detail using word documents and excel.

+ Competitive salary
+ Generous annual leave entitlement - 24-29 days (entitlement increases 1 day each year, over the first 5 years) holidays plus UK public/bank holidays (based on level of service) (part time pro rata)

• 
  + Ability to buy up to 5 days additional annual leave
• (pro rata for part-time) each year

+ 12% employer contribution to our Pension Scheme (minimum 2% employee contribution) with life assurance benefit
• .

+ Contribution to the cost of nursery or afterschool care to help with childcare costs
• 
  + Commitment to support your ongoing learning and development, with the opportunity to develop a range of transferable skills.
  + Day off for your Birthday to be taken during your birth month (based on contractual hours)
  + One day's paid leave (per year) to support a charity or community group of your own choice
• 
  + £250 Candidate Referral Scheme
• 
  + An annual Health and Wellbeing Allowance or the option to enrol in a Health Cash Plan
• 
  + 'Thank you' gift for your continuous service starting at 5 years' service, and every 5 years' thereafter.
  + 24/7, 365 day Employee Assistance Programme (EAP) including free counselling
  + Compensation for professional memberships which are an expressed requirement
  for the role.
  + Free annual flu vaccines and free Eye Care Vouchers every 2 years
• 
  + Discounts on a gym membership and phone contract
  + Cycle to work scheme
• 
  + Free to use car park at our office on Gadbrook Park
  + Involvement in regular health and wellbeing initiatives and charity fundraising activities
  + Opportunities to give feedback and join various colleague forums, to help shape change at the Trust.
  
• Benefits offered providing you meet the eligibility criteria