Receptionist / Administrator

An exciting opportunity has arisen for a receptionist/administrator to provide reception cover for Community Mental Health Services currently based at Weelsby View., To provide reception cover which includes meeting and greeting and answering telephones.

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You will be responsible for maintaining up to date knowledge on Navigo policies, processes and procedures and working within these at all times.

You will input information on our database and will be responsible for room bookings, scanning and other general administrative duties.

You will rotate weekly and either be based on our reception where you will meet and greet members of the public. You will oversee voice mail messages, scanning, prescriptions and a variety of other administrative tasks. When not based on the front reception you will be answering incoming telephone calls, using SystmOne and transferring calls to the relevant person/team

he post holder will be pivotal in ensuring delivery of an excellent front of house reception/telephone service. The post-holder will assist in ensuring the service experience is positive and service user confidentiality is maintained at all time

You will need to be educated to GSCE level A-C in English and Mathematics and hold the RSA/OCR 1 or equivalent in typing/word processing standard.

It is essential that you have experience of working on a busy reception and have excellent customer service skills. You should have the ability to multi-task and the ability to work to processes and set deadlines.

The role will include answering telephone calls, meeting and greeting and other general administrative duties such as scanning.

Hello!

We are Navigo. We look after North East Lincolnshire mental health and well-being. We are an award-winning social enterprise that provides mental health services to the NHS and beyond.

The whole basis of our work is to deliver services that we would be happy for our own family to use.

We offer a range of mental health services, including acute and community facilities as well as specialist support such as outstanding older adults inpatient services, rehabilitation and recovery community mental health and an outstanding specialist eating disorder facility.

Ranked as one of the top UK companies to work for, we featured in the Best Companies top 100 large company list and were named sixth best health and social care company 2023.

As a social enterprise, we do things a little bit differently and have also developed income-generating commercially viable businesses that provide training, education and employment opportunities including Grimsby Garden Centre and two cafes.

Working at Navigo is not like working anywhere else. Lots of places say that, but we really mean it.

We like to work with forward-thinking people who want to make a difference.