Receptionist / Administrator

To ensure that all visitors and telephone callers to the practice are greeted professionally. To ensure all telephone calls are managed appropriately and the care navigation template is used at all times To manage the flow of patients arriving at the reception desk, for appointments, prescriptions or queries. To ensure new patient registrations are completed daily. A willingness to learn new skills, for example Medical coding, Insurance and private work completion and secretarial responsibilities. Using Care Navigation, direct patients to an appropriate clinician or service ensuring protocols and policies are strictly adhered to. To ensure that repeat prescriptions and email prescriptions are generated accurately and efficiently, within the 48 hours specified by the practice. Excellent time-keeping skills and an organised approach to work. Review all incoming correspondence using recodes, pertinent information into the patients electronical medical record in accordance with the Coding
Protocol. To carry out administrative related tasks as delegated by Reception Manager and Deputy Practice Manager.