Receptionist / Administrator

The post will be part of a wider business support function and has a key role in providing support to first point of contact to Service Users, visitors while providing support to a range of frontline clinicians and managers of the Childrens' Services based at Derby Court. The role also incorporates providing administrative and organisational support to a range of colleagues within different Service Units. Base White Horse Business Park / Derby Court/ Epsom Square/ Trowbridge/ BA14 0XG This post is responsible for This list is intended to summarise the key responsibilities and is not intended to cover every task that may be required of the role: -

• Maintain effective working relationships with colleagues within the organisation. In particular, work with managers and senior practitioners to ensure that statutory and other timescales for tasks are achieved.
• Advise managers and practitioners at all levels within the service area on queries and issues relating to IT systems, processes and procedures.
• Attend and actively contribute to a range of meetings to represent the Business Support function as required.
• Maintain effective communication with line manager to ensure that tasks are prioritised and resourced effectively.
• Ensure that high standards of customer service are provided by communicating effectively and appropriately with service users, colleagues, managers and a range of professionals from within and outside of the organisation.
• Excellent communication skills which may encounter challenging visitors or anxious families.
• Responding and completing daily electronic tasks. Monitoring, sorting and processing incoming/outgoing mail. Use of Franking Machine.
• Booking and managing room bookings for clinicians., Preparation for daily Clinics and Meetings
• Arrival of Patients
• Arrival of staff
• Deliveries
• Incoming/outgoing Mail
• Use of Hybrid I Mail
• Checking email task boxes
• Checking/applying Room Bookings
• Completing Distribution via S1
• Maintaining secure IG in Reception area
• Weekly Spreadsheet to Professional Leads
  
  Essential
• Excellent communication and personal skills
• Confident use of IT systems
• Able to contribute to the changing demands of the service
• Discretion
Desirable
• Sound knowledge of a wide range of office procedures and administration experience
  
  We change lives by transforming health and care.
Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do. We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We're a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone. While it doesn't happen often, sometimes a role is very popular, and we'll need to close it earlier than the date we've shown here. If you're keen to join our team, we'd love to hear from you so please apply as soon as you can. As you'd expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.

You will feel valued as an administrator within HCRG Care Group, receiving access to exclusive rewards and benefits including:
• £22,369.35 pro rata salary with group pension
• Free tea, coffee and milk at your base location
• Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
• Access to your wages as you earn them to help cover life's emergencies and avoid overdraft fees or high interest rates
• Online and face to face help with your mental and physical wellbeing - from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
• Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our 'Outstanding' learning and development team, The Learning Enterprise
• An open, just culture where you're encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care - backed up by at least £100,000 of ringfenced innovation funding each year
• The pride of working for an organisation committed to the highest clinical and quality standards: with a number of our rated services holding "good" or "outstanding" ratings from the Care Quality Commission