Receptionist / Administrator

1. Monday to Friday 7.45am-5.00pm / 7.00am -2.00pm

To receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

To act as a focal point of communication between patients, doctors and other medical staff.

Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of clerical support to clinical staff and other members of the practice staff.

Main duties of the job

Process appointment requests from patients by telephone and in person

Receive patients and direct to appropriate surgeries

Deal with visit requests

Registration of new patients and temporary residents

Process patients change of address

Process repeat prescription requests in accordance with practice guidelines

Handling, receipt and efficient filing of prescriptions

Accepting and dispatching specimens to hospital

Have a full understanding of the appointment system

Have a clear understanding of telephone systems, daytime and out of hours

Computer data entry processing and recording information in accordance with practice procedures

Scanning of mail and post as appropriate

In accordance with the weekly room plan ensure all doctor/nurse room signs are displayed correctly on doors and in waiting rooms

The ideal candidate will have excellent communication skills, good attention to detail, and a desire to contribute towards making Cumberland House Practice, the best it can possibly be, for its patients and staff.

This is an exciting opportunity for a Receptionist to join Cumberland House Practice.