Receptionist / Administrator

The purpose of the role is to: Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of secretarial and clerical support to clinical staff and other members of the practice team Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies, The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the senior receptionist/practice manager, dependent on current and evolving practice workload and staffing levels:

• Opening up/locking-up of practice premises and maintaining security in accordance with Practice protocols
• Maintaining and monitoring the practice appointments system
• Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
• Processing and distributing incoming (and outgoing) mail
• Taking messages and passing on information
• Filing and retrieving paperwork
• Processing repeat prescriptions in accordance with practice
• Processing new patient registrations and online access requests
• Monitoring and actioning workflow tasks on both the clinical and the document management system
• Preparing patient records for transfer to health authority
• Receiving, recording and summarising patient records on receipt from health authority
• Care navigating patients to the most appropriate clinician or service to assist with their health concern
• Read coding information on patients records
• Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
• Completing mandatory training
  
  High Street Surgery is a GP practice in Cheslyn Hay WS6 7AB, we have over 7000 patients and growing. We are professional, agile, professional, and our goals are to deliver the best healthcare for our patients and community. So are you looking for a change? Are you ready, eager and keen? To join us at High Street And become part of the team. So bring your CV to the Surgery By car or bike or bus. Be our Receptionist And put the U into US. .