Receptionist / Administrator (Apprenticeship)

The position will be a mix of
administrative duties, clinical system administration, welcoming patients at
the reception, dealing with online and telephone enquiries.
This would suit someone who thrives in a
busy environment.
This is a full time position 37.5 hours
per week.

Work pattern (negotiable):

Monday 8:15 -
18:00 (9.25 hours)

Tuesday 8:15 -
18:00 (9.25 hours)

Wednesday -
College (8 hours)

Thursday 8:15 -
15:00 (5.75 hours)

Friday 8:15 -
14:30 (5.25 hours)

Main duties may include the
following:

Dealing with
patients queries

Booking
appointments

Processing
referrals

Processing
repeat prescriptions requests

General IT
administration

Duties include:

Processing
incoming and outgoing mail

File and store
records as required

Photocopy
documentation as required

Process
letters as requested

Data entry of
new and temporary registrations and relevant patient information

Scanning of
patient related documentation and attaching scanned documents to patients
healthcare records

Process
referrals to external agencies such as secondary care

Input data
into the patients healthcare records as necessary

Action GP2GP
tasks

Process
referrals using the electronic referral system (ERS)

Process
requests for information i.e. SAR, insurance / solicitors letters and DVLA
forms

Process
incoming e-test results, ensuring they are referred to the relevant
clinician

Read code data
on SystmOne

Answer
incoming phone calls, transferring calls or dealing with the callers
request appropriately

Manage all
administrative queries as necessary

Carry out
system searches as requested

Maintain a
clean, tidy, effective working area at all times

Support all
clinical staff with general administrative tasks as requested

Support
reception staff, providing cover during staff absence

Book
appointments

Management of
repeat prescriptions, ensuring they are processed accurately and
efficiently

Complete opening and closing
procedures in accordance with the duty rota

Benefits:

Company
pension

On-site
parking

Sick pay

Training
You will be required to attend Exeter College on day a week (during term time) from March working towards your Level 2 Customer Service or Level 3 Business Administrator apprenticeship.

· GCSE grade 4/C in Maths and/or English (previous qualifications will determine apprenticeship level)., · Good verbal and written English
· IT skills, use of Microsoft
products