Receptionist - Arden Cancer Centre Outpatients Department

1. Welcome, receive and greet all visitors to the area, providing the first point of direct contact for all service users, resolving routine enquiries and complaints professionally in accordance with local standards and procedures, and referring other queries to relevant colleagues where appropriate.
2. Collate information generated by others in order to maintain computerised information systems, ensuring that data is accurately recorded and updated as required. Provide accurate data as requested by other members of the multi-disciplinary team.
3. Keep up-to-date and accurate accounts on computer system of all attendances making any alterations necessary, e.g. Changes of patient's name and address, etc.
4. Track notes in and out of the department on computer system
Welcome patients for treatment for Radiotherapy and Chemotherapy and book them in to the computer system., 1. Implement and maintain manual and electronic information and filing systems.
2. Booking ambulance patients in and back out through the Patient Transport Services.
3. Booking interpreters required for future appointments through the Language Line service.
4. Liaise with internal and external areas to ensure that all health records, referrals and relevant documentation are available and prepared for clinic, to enable all planned patient appointments to take place.
5. Distribute referrals to appropriate consultant for prioritisation; facilitate the booking process in accordance with local and national targets. To notify patients of their appointments and reschedule as required.
6. Undertake any other tasks relevant to the post as required in accordance with the grade and nature of the post.
7. Support new team members by demonstrating and explaining routine dept practices and procedures.
For further details of the job role please see attached job description.
To ensure that we provide world-class patient care, UHCW recruits people that can demonstrate the Trust's Values and Behaviours in their everyday life. Therefore, if you are invited to interview, you will be undertaking a Values Based Interview/Assessment, which explores not only what you do but how and why you do it.
Before applying, we encourage you to review the Trust's Values and Behaviours which can be accessed on the right side of this page under the job description.
The Supporting Information Section in your application should therefore reflect your understanding of the Trust's Values and associated Behaviours. You will be expected to provide us with examples from work experience and/or personal life which demonstrate these values through your behaviour.
The Trust is committed to Equal Opportunities within the workplace. All vacancies will be considered for Job Share unless otherwise stated. All applicants who have a disability and who meet the minimum criteria for the job will be interviewed. Where a post has an overwhelming response, this Trust may use random selection in order to reduce numbers to interview, any disabled applicants will automatically be guaranteed an interview and will be exempt from this process.
In submitting an application form, you authorise University Hospital Coventry & Warwickshire NHS Trust to confirm from your previous or current NHS employer and other prior employers; previous NHS service details and personal data held about you, including Occupational Health data (inoculations and screening tests). This data will be transferred using NHS Electronic Staff Record and third-party systems via an automated process and only used for the purposes of obtaining and maintaining accurate employment records, should you be appointed to the post.
UHCW NHS Trust, by virtue of its Green Plan, is committed to ensuring that the way we provide services minimises the impact on the environment and the future health of the public e.g. zero waste to landfill, reducing our carbon footprint and increasing our recycling and reuse percentages.
If you are successful at interview you will receive a conditional offer of employment and we'll ask you for information so that we can carry out pre-employment checks. You must successfully complete all pre-employment checks to progress to a final unconditional offer.
We must confirm the identity of our staff and their right to work in the United Kingdom. We will ask you to submit proof of your identity and right to work documents via a secure digital platform approved by the Home Office, named TrustID. Alternatively, you may be asked to attend our office with original documents.
Depending on you level of exposure with patients you may be required to undertake a Standard or Enhanced DBS. The cost of this check will be charged to you and will be deducted from your salary over the first 3 months of employment at the current rate.
All correspondence will be sent by email; please check your account regularly including your Junk/SPAM folders

We are seeking an enthusiastic and positive individual to join our team of receptionists within the Arden Cancer Centre Outpatients department at University Hospital.
The role requires a calm and friendly manner to work in a very busy environment. You will possess effective communication skills and a commitment to delivering excellent patient experience.
The department supports the trusts vision of an 08.00 - 17.00, 5 days a week service.
To provide comprehensive and confidential administrative and clerical activities to meet the needs of the reception in accordance with departmental and Trust guidelines, policies or procedures. To effectively communicate related information and advice regarding the reception in order to enable the multi disciplinary team to achieve operational excellence.

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.
We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.
Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.
We are proud to be recognised as a Pathway to Excellence^® designated organisation - please click the link for further details about this prestigious award. Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)
By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.
The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.