Receptionist - Bank

As the front of house, you represent the welcoming spirit of our award-winning village. Our reception team is crucial in providing a warm welcome to our visitors, whether they're greeting them in person or speaking with them over the phone. You'll help us make health happen by:

• Offering refreshments to visitors, and manage sign-ins.
• Handle incoming calls, direct them appropriately, and relay messages.
• Address resident queries and report them as necessary.
• Process financial transactions for sundry items, issue receipts, and confirm payments.
• Update display boards with current information.
• Manage mail, ensuring prompt correspondence and reporting unresolved items.
• Coordinate bookings and update records for restaurant reservations, maintenance, and transport.
• Keep records current, including forms, room status, and resident lists.
  
  Previous experience in reception or care home roles is beneficial. Applicants must have excellent communication abilities and a superb phone etiquette, as well as familiarity with Microsoft Office. Additionally, they should exhibit outstanding attention to detail and the ability to manage time efficiently, which are crucial for teamwork and independent tasks.
  
  At Bupa, we offer essential support when it matters most. Richmond Villages Wood Norton provides luxury retirement living with personalized care that promotes independence and honours individual choice, allowing our residents to live their best lives. We take pride in our carehome.co.uk review score of 9.9 out of 10., We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
We encourage all of our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.