Receptionist - Canbury / Berrylands

The Kingston GP Federation (Kingston GP Chambers) is recruiting for an experienced part-time receptionist on behalf of Canbury and Berrylands surgeries. The successful post-holder will be expected to work across both sites; (Canbury-Central Kingston and Berrylands-Surbiton Health Centre). The part-time opportunity will be offering a minimum of four shifts a week (minimum 20 hours per week) which will generally be 1pm - 6.30pm or 1pm - 8pm. Please only apply if you are able to commit to these hours. Canbury and Berrylands are well established GP Practices within Kingston and Surbiton. Both practices are part of the COBB (Canbury Churchill, Orchard, Berrylands Primary Care Network (PCN) Each practice has been rated as 'good' by the Care Quality Commission (CQC) and offer high quality compassionate health care to patients in a friendly welcoming setting. Patient care is at the heart of everything the practices do, with the aim being to provide patients with a personalised medical and nursing service. There is also the willingness to work hard to ensure that patients receive the care we would wish for ourselves and families., It is the responsibility of each receptionist to assist in the smooth running of the Practice in general, and the reception area in particular, and to project a positive and friendly image to our patients and other professionals who may contact us either in person or via the telephone.

• To facilitate patients accessing the clinical care provided by the practice.
• To support the GPs and Nurses in providing that care.
• To act as first point of contact for anyone accessing the practice.
Job responsibilities:
• Greeting and booking in or patients for surgeries and clinics.
• Dealing with patient enquiries efficiently and courteously.
• The receiving and recording of telephone messages taking appropriate action
• Making appointments on EMIS, by processing appointment requests for today, future appointments from patients in person and on the telephone.
• Restoring the telephone service in the morning and checking for any messages.
• Dealing with all telephone queries/requests from patients, and acting as liaison with the Doctors/Nurses as necessary. Pulling and filing medical records as necessary.
• Processing repeat prescriptions and filing for collection within 48 hours.
• Taking home visit requests
• Advising patients of relevant charges for private services
• Receiving specimens from patients ensuring all their details have been recorded whilst following Health & Safety policy.
  
  Canbury and Berrylands are a well established GP Practice within Kingston and Surbiton. Both practices have been rated as 'good' by the Care Quality Commission (CQC) and offer high quality compassionate health care to patients in a friendly welcoming setting.
Patient care is at the heart of everything the practices do, with the aim being to provide patients with a personalised medical and nursing service. There is also the willingness to work hard to ensure that patients receive the care we would wish for ourselves and families.