Receptionist / Care Navigator

Grove Surgery has an opportunity for an enthusiastic and proactive receptionist to join our team on a part-time basis for 18 hours per week, to be worked between Monday and Friday 0830-1830. The receptionist plays a pivotal role in the experience of patients at our practice, helping them to access the right services and dealing with their queries face-to-face, online and by telephone. The main responsibilities of the role include:

• Greeting and directing all patients.
• Making appointments.
• Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate.
• Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
• Advising patients of practice procedures.
• Registering new patients.
• Accurately maintaining patient database and records, photocopying, filing and scanning.
  
  General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience, offers excellent communication skills, and has the following attributes:
• Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
• Experience of working with the general public, being sensitive and empathic in distressing situations.
• Ability to work as part of a team.
• Strong IT and administration skills, with a high level of accuracy and attention to detail.
• Previous medical or healthcare receptionist experience is desirable.
Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.

We are a friendly , energetic team who love to have fun and we make each other laugh every day, our dynamic surgery delivers excellent care to our patients and provides a positive and supportive working environment. Grove Surgery has a list size of 13,000 patients and are a teaching practice supporting the training of nursing associates, physician associates, medical students and GP registrars. We have a dedicated research unit and are leading the way in Norfolk for research. There may be an opportunity to work in dual locations between the research unit and surgery. We have an exceptional multi-disciplinary team including nurses, HCAs, a social prescriber, a care-coordinator, paramedics, physician associates, a clinical pharmacist, and pharmacy technician who work alongside our GPs to ensure our patients receive the best care available. Disclosure and Barring Service Check Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.