Receptionist / Clerical Assistant

The main purpose of the role is to provide a full and confidential reception and administrative service. The post holder will act as the first point of contact to visitors and patients attending the hospital, prioritising information and dealing with routine enquiries from service users, colleagues and visitors. The post holder will be required to work closely with other administrative staff, but also work alone and use their initiative to resolve/process daily queries. They will provide Reception/Administrative support to other areas within the radiotherapy service at The Christie at Salford. The post holder must contribute to the efficient running of the service, and work within The Christie NHS Foundation Trust policies and Health & Safety legislation., Communication Skills

• Ensuring accurate recording/input of treatment and planning data
• Organising and scheduling patient appointments
• Greeting and escorting patients
• Assisting patients with appointment queries
Knowledge, training and experience
• Problem solving & forward thinking
• Uses knowledge of integrated clinical information systems for collating data and adding referrals
• Data input and radiotherapy completion tasks
• Where applicable, provides retrieval of medical documents for clinical information including those from other Trusts
Personal Skills
• Liaises with the multi-disciplinary team to ensure that adequate information and support is available to patients
Other Responsibilities
• Is responsible for stock control in areas of work
• Is responsible for the production and processing of all relevant completion letters following a patient's treatment
• Creation of Follow up appointments on treatment completion
Effort
• Patient transfer
• Manual handling tasks as required
  
  Working hours must be flexible to fit the needs of the service and individuals will be expected to participate in all shift patterns and will be contracted to work between 6am and 11pm, however routinely the department works between the hours of 7.30am and 7pm Monday to Friday (including bank holidays). Flexible working and part-time/job shares will be considered.
  
  The Christie is one of Europe's leading cancer centres, treating over 60,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 15% patients are referred to us from other parts of the country.
We run one of the largest early clinical trial units in Europe with over 300 trials every year. Cancer research in Manchester, most of which is undertaken on the Christie site, has been officially ranked the best in the UK. The Christie at Salford opened in 2011 and is one of three Christie satellite centres delivering Radiotherapy to patients closer to their homes. The Reception team works closely with the radiographers and medical team providing administration, practical and clinical support for patients.