Receptionist / Clerical Officer

This is an exciting opportunity to join a well-established team within ourDermatology Outpatient department. This role serves patients and visitors by greeting, welcoming and directing them appropriately, together with answering the telephoneenquiries both internally and externally. Booking appointments and outcoming clinics.,

• Handle all requests received at Reception
• Direct and assist patients, staff, and visitors to all areas of the hospital when requested, using effective forms of communication.
• Handle telephone enquiries received from personnel and patients/visitors.
• Utilise the Main hospital system for tracking of patients.
• Assist in the ordering of taxis for patients, authorised personnel and courier services always adhering to the Trust policy and procedures.
• Booking in patients and arranging their appointments
• Ensure the reception desk is clean and tidy at all times.
• To provide administration and clerical support to the team as and when required.
• Attend training sessions as and when directed by management.
• Committed to developing own skills and assist in training and development of others.
• Observe all instructions regarding policies and procedures of departments and Trust
• Always observe confidentiality (patients, visitors, personnel or any trust details)
  
  Key skills to include customer focus, professionalism, self-motivation, adaptability, flexibility and listening. Excellent telephone and communication skills are essential.
  
  Kettering General Hospital NHS Foundation Trust is one of the largest employers in the area and we are on an exciting journey. Our mission is to provide safe, compassionate, and clinically excellent patient care, by being an outstanding employer for our people. We have entered into a Group Model with neighbouring Northampton General Hospital and have become University Hospitals of Northamptonshire. Our Excellence Values: Compassion Respect Integrity Courageous Accountable