Receptionist / Clerical Officer - Audiology

The Audiology Service covers the boroughs of Heywood, Middleton and Rochdale (HMR), Bury and Oldham. The post will primarily work for the Bury Service at Radcliffe Primary Care Centre. There will be some expectation of cross borough cover within the clerical team. It is an Innovative and dynamic team that provides assessment, treatment and advice to adults and children with hearing difficulties., To undertake reception duties and provide administrative support for the Audiology Service. The role will be predominantly at one base at Radcliffe Primary Care Centre however, on occasions it may be necessary to work at another site and be flexible with your working pattern. To meet, greet and signpost patients attending their appointments. To support patients through the booking process and update the patient management system.

• To provide a responsive and patient friendly service that supports the Audiology service.
• To meet, greet and signpost patients as necessary.
• Record attendance and activity on AuditBase.
• Check patient demographics and update accordingly.
• To take triaged referrals from internal sources and add to the Audiology Patient Management system
• To book patient appointments from internal sources and produce appointment letters.
• To give administrative support to the Audiology Service i.e. dissemination of letters, stock control, booking in and out of ear moulds etc.
• To have excellent communication skills and provide good customer care to all patients and stakeholders.
• Assist in the production of statistics.
• To collect and distribute stock/supplies
  
  The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.
As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we're always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team. In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.