Receptionist / Clerical Officer - Outpatient Appointments

Do you have a passion for people? Are you motivated by contributing to the delivery of excellent patient experience? If so, this is the job for you!

We are looking for an enthusiastic and highly-motivated individual to join our reception team at Royal Preston Hospital.

As an Outpatient Receptionist/Clerical Officer, you will provide front of house service to all visiting outpatients, while playing a key role in the provision of Outpatient Appointment Booking Services.

We offer a full induction, in-house training and great development opportunities. You will play a significant role in patient care, while developing skills and gaining significant knowledge regarding outpatient flow through the trust.

This post will provide an exciting yet rewarding challenge and is an ideal opportunity for a candidate looking to forge a career within Lancashire Teaching Hospitals.

Main duties of the job

You will be responsible for providing an efficient and effective outpatient reception and appointments service, with strict adherence to Trust protocols, being aware of the need for confidentiality and integrity.

You will deal with all aspects of the outpatient appointment function on the Trust's computerised patient record system (QCPR), actively participate in virtual receptionist process, activating outpatient appointments, updating patient demographics and out-coming clinic attendance. The post-holder will be expected to support the ongoing Outpatient Digitisation process.

You will be multi-skilled following training, have a full understanding and working knowledge of various reception areas and the basic functionality of clinics covered.

The core hours of work are between the hours of 8am - 5pm Monday to Friday, although all candidates must be willing to work a 12pm-8pm shift on occasion to cover evening clinics.

Applicants must also have a willingness to work across both sites (Preston and Chorley) according to the needs of the service.

We have 10,000 fantastic people working hard to deliver quality services to our patients. Whatever your role, you help look after 370,000 people in our local area & give specialist care to 1.5 million people across Lancashire & Cumbria.

Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns.

You'll have access to varied development opportunities, learn new skills, meet fab people & do things you'd never have done. You'll learn about working in a hospital, interacting with people from all different roles to build skills & enhance your career path.

You'll make an impact, be challenged to think differently, be bold & help innovate to keep improving things. Everything we do centres around patient care which means your role is pivotal and something really to be proud of.