Receptionist / Clerical Officer - Outpatient Appointments

Do you have a passion for people? Are you motivated by contributing to the delivery of excellent patient experience? If so, this is the job for you!
We are looking for an enthusiastic and highly-motivated individual to join our reception team at Royal Preston Hospital.
As an Outpatient Receptionist/Clerical Officer, you will provide front of house service to all visiting outpatients, while playing a key role in the provision of Outpatient Appointment Booking Services.
We offer a full induction, in-house training and great development opportunities. You will play a significant role in patient care, while developing skills and gaining significant knowledge regarding outpatient flow through the trust.
This post will provide an exciting yet rewarding challenge and is an ideal opportunity for a candidate looking to forge a career within Lancashire Teaching Hospitals., You will be responsible for providing an efficient and effective outpatient reception and appointments service, with strict adherence to Trust protocols, being aware of the need for confidentiality and integrity.
You will deal with all aspects of the outpatient appointment function on the Trust's computerised patient record system (QCPR), actively participate in virtual receptionist process, activating outpatient appointments, updating patient demographics and out-coming clinic attendance. The post-holder will be expected to support the ongoing Outpatient Digitisation process.
You will be multi-skilled following training, have a full understanding and working knowledge of various reception areas and the basic functionality of clinics covered.
The core hours of work are between the hours of 8am - 5pm Monday to Friday, although all candidates must be willing to work a 12pm-8pm shift on occasion to cover evening clinics.
Applicants must also have a willingness to work across both sites (Preston and Chorley) according to the needs of the service.

Working for our organisation
We have 10,000 fantastic people working hard to deliver quality services to our patients. Whatever your role, you help look after 370,000 people in our local area & give specialist care to 1.5 million people across Lancashire & Cumbria.
Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns.
You'll have access to varied development opportunities, learn new skills, meet fab people & do things you'd never have done. You'll learn about working in a hospital, interacting with people from all different roles to build skills & enhance your career path.
You'll make an impact, be challenged to think differently, be bold & help innovate to keep improving things. Everything we do centres around patient care which means your role is pivotal and something really to be proud of.

Detailed job description and main responsibilities
Duties to include but not be limited to:
+ Demonstrate an approachable, courteous, efficient appointment service to all Health Care Professions, patients, carers and relatives.
+ Actively contribute towards service development.
+ Maintain good communication skills when dealing with colleagues, patients, relatives, carers and other health care professions, utilising a variety of communication methods including verbal and electronic.
+ Constructively managing barriers to effective communication.
+ Use initiative to resolve conflicts in a mutually agreeable way, escalating to management where necessary.
+ Maintain confidentiality at all times as required by legislation and Trust Policy.
+ Actively participate in the PDPR process, undertake learning and development opportunities as identified.
+ Demonstrate own duties to new starters and agency staff.
+ Rotate within the Outpatient reception teams to ensure that a multi skilled work force is maintained
+ Provide an efficient and courteous outpatient appointment booking service.
+ Provide flexible cover for colleagues as required to ensure the provision of an efficient reception service.
+ Play an active role in Team Meetings and audits as required.
+ Ensure any changes to patient demographic details are updated immediately on QCPR.
+ Maintain the integrity of data/information using agreed procedure.
+ Maintain a high standard of patient care
+ Deal with any problems/queries in a consistent and timely manner, ensuring that all relevant information is provided to assist in a quick resolution to any problem. Escalate any major issues to the reception admin manager if appropriate.
+ Support change to working practices to improve the Quality of service provided.
+ Act in ways that are consistent with legislation, policies and Procedures, for maintaining own and others health, safety and security.
+ Report all accidents and incidents, as per Trust Policy.
+ Assist in the maintenance of a healthy, safe and secure working environment.
Thanks for taking the time to view this advert; we're looking forward to receiving your application. You should be aware that the vacancy may close earlier than the published date if sufficient applications are received so it would be best to apply as soon as you can. We'll contact you by e-mail to update you on the progress of your application so please check the e-mail account that you applied from (including spam/junk) regularly.
We are committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership, neurodiversity or veteran status are encouraged to apply for this post. Our Statement on the Recruitment of Ex-Offenders is available Here
To support you in your application process we've created a What we can offer you guide that shows what you can expect when you join our hospitals. The guide includes links to our strategic aims and objectives as well as our values, development support and rewards and benefits. To help you get the best from your application we've also put together two guides to help you make your application the best it can be. Just click here and here to go through them, or have them open as you complete your application.
We recognise that the recruitment process may present barriers for some and you may need personal adjustments to enable you to participate in our recruitment process. Please make contact with the recruitment team at the earliest opportunity to ensure that measures can be put in place to enable your application for this post.
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Secondments
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Young People
Please note a young person must be in part-time education or training until they're 18. therefore if you are under 18 we are unable to employ you on a full time basis, unless it is in an apprenticeship role.
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If the role you've applied for requires a Disclosure and Barring Services (DBS) check we will administer this on your behalf and the cost will be recovered from your salary, either as a one-off payment, or over 3 months. The level of check required depends on the role that you have been offered. Currently the charges are - Basic DBS check £22, Standard DBS check £22 and Enhanced DBS check £42. You should be aware that if you are successful in obtaining a position that requires a DBS check but later withdraw your application, you may be required to reimburse the cost of the DBS check. DBS checks remain free of charge for volunteer positions. The DBS Code of Practice can be accessed here.
In line with guidance from United Kingdom Health Security Agency, all staff and volunteers are required to comply with Trust Infection Prevention and Control processes in relation to safe working. This includes mask wearing and adherence to social distancing at all Trust sites.