Receptionist (Community Dental Service)

Salary not available. View on company website.

Gloucestershire Health and Care NHS Foundation Trust, Gloucester

Part time
Temporary
Onsite working

Posted 5 days ago, 16 Oct | Get your application in now to be included in the first week's applications.

Closing date: Closing date not specified

job Ref: f91f85f9623c417298a661b00b9cb3e4

Gloucestershire Health and Care NHS Foundation Trust

Full Job Description

To provide a comprehensive reception service at a range of clinics within the Gloucestershire Community Dental Service.
To provide administration services primarily appointment bookings and record maintenance to patients referred to the Service from General Dental Practitioners and other Healthcare Professionals.
To ensure that patients receive correct, concise information regarding their appointment in a format they can understand.
The post holder will be accountable to the Senior Management Team through the Administration Manager and Team Leader.
To treat all service users, their families and their cares with empathy, dignity and respect at all times and to put the patient at the centre of every task.
To be empathetic to all patients, a larger number of whom have special needs, complex medical histories, language, cultural difficulties and other barriers to understanding, To provide a comprehensive reception service at a range of Gloucestershire Community Dental Clinics across the county of Gloucestershire.
To deal with the general public, professional and senior work colleagues.
Daily contact with patients, relatives, carers, translators, providing advice, information and guidance where necessary over the telephone and face to face.
To be responsible for entering all personal details of patients onto the dental software accurately.
To ensure patients make follow-up appointments for regular dental check-ups and treatments.
To liaise with dental laboratories, ensure all paperwork is completed and work is collected and delivered promptly.
To participate with the Team Leader, Administration Manager and Senior Management to review and implement new working practices, policies and procedures relating to reception duties.
To ensure all patient records are stored and archived in accordance with Trust policies and procedures.
To undertake such other duties related to the work of the service as may be assigned that are consistent with the nature of the job and its level of responsibility

We have in excess of 5000 staff working over 50 sites, providing a diverse range of services. We strive to support an organisational culture that is welcoming, builds and celebrates inclusivity and diversity and provides a sense of belonging and trust.
89.7% believe they are making a positive difference to patients/service users;
73.3% would recommend the organisation as a place to work;
82.4% agree that care of patients and service users is the organisations priority;
76.7% would be happy with the standard of care for a friend or relative