Receptionist (Community Dental Service)

At Gloucestershire Health and Care NHS Foundation Trust (GHC), we provide joined-up mental health, physical health and learning disability services to people of all ages across Gloucestershire. We run community hospitals and provide care and support in people's own homes and in a range of other locations across the county.
We are on a mission to enable people to live the best life they can and we have a vision to work together to provide outstanding care. We put people at the heart of our services, focusing on personalised care by asking 'what matters to you'.
We're passionate about making sure that everyone can contribute to achieving our mission and we are continually working to support healthy and happy high-quality teams in all areas of the Trust.
Our application process aims to understand each candidates knowledge, skills and experience. We have found that candidates that use AI to generate their answers can lack specificity and fail to address key criteria outlined in the job description.
It is really important to personalise your application to convey your individual skills, knowledge, and experiences effectively and for us to understand why you are applying for this role with GHC. We discourage over reliance on AI-generated applications as it will lessen your chances of success in securing an interview with us ., + To provide a comprehensive reception service at a range of clinics within the Gloucestershire Community Dental Service.
+ To provide administration services primarily appointment bookings and record maintenance to patients referred to the Service from General Dental Practitioners and other Healthcare Professionals.
+ To ensure that patients receive correct, concise information regarding their appointment in a format they can understand.
+ The post holder will be accountable to the Senior Management Team through the Administration Manager and Team Leader.
Dimensions:
+ To treat all service users, their families and their cares with empathy, dignity and respect at all times and to put the patient at the centre of every task.
+ To be empathetic to all patients, a larger number of whom have special needs, complex medical histories, language, cultural difficulties and other barriers to understanding, + To provide a comprehensive reception service at a range of Gloucestershire Community Dental Clinics across the county of Gloucestershire.
+ To deal with the general public, professional and senior work colleagues.
+ Daily contact with patients, relatives, carers, translators, providing advice, information and guidance where necessary over the telephone and face to face.
+ To be responsible for entering all personal details of patients onto the dental software accurately.
+ To ensure patients make follow-up appointments for regular dental check-ups and treatments.
+ To liaise with dental laboratories, ensure all paperwork is completed and work is collected and delivered promptly.
+ To participate with the Team Leader, Administration Manager and Senior Management to review and implement new working practices, policies and procedures relating to reception duties.
+ To ensure all patient records are stored and archived in accordance with Trust policies and procedures.
+ To undertake such other duties related to the work of the service as may be assigned that are consistent with the nature of the job and its level of responsibility

We have in excess of 5000 staff working over 50 sites, providing a diverse range of services. We strive to support an organisational culture that is welcoming, builds and celebrates inclusivity and diversity and provides a sense of belonging and trust.
The annual NHS Staff Survey gives our people the opportunity to tell us about their experience working at the Trust. For the 2023 survey just over 2800 colleagues gave us their views (58.5%). It was great to see from the results that colleagues are saying that:
+ 89.7% believe they are making a positive difference to patients/service users;
+ 73.3% would recommend the organisation as a place to work;
+ 82.4% agree that care of patients and service users is the organisations priority;
+ 76.7% would be happy with the standard of care for a friend or relative
Our results put us as 5th nationally as a Community, Mental Health and Learning Disabilities NHS Employer of Choice and 1st equal amongst all NHS Provider Trusts in the South West. However, we know we have more to do and will continue to drive forward our commitment to making GHC a Great Place to Work.

When joining us, as well as becoming part of a team that makes a difference, we also offer:
+ Free car parking at many of our sites
+ 27 days leave plus bank holidays, increasing up to 33 days with long service
+ A broad range of training and development opportunities, including apprenticeships up to Level 7 qualification.
+ A multi-professional preceptorship programme for all Newly Qualified; Nurses, Nursing Associates, Internationally Educated Practitioners, Allied Health Professionals and Return to Practice Practitioners.
+ Generous NHS pension and enhanced pay when if you work unsocial hours
+ Flexible, family friendly and agile working opportunities
+ Recognition and long service awards
+ Fast Track physiotherapy
+ Our Wellbeing line
+ Access to discounts and salary sacrifice schemes; including Cycle to Work, Car scheme and discounts on travel, leisure and retailers.
Applicants are advised to apply early as if a large number of applications are received for this post, we reserve the right to close the vacancy prior to the advertised date. Good luck with your application.
For more information please see the attached 'Additional Information for Applicants' document.