Receptionist (Facilities)

The main receptions provide a responsive and comprehensive service to patients and visitors to the Trust with a first impression of the organisation which must reflect the high quality of care that the Trust provides. The main duties of the post is to assist and guide patients, visitors and staff with enquires and further directions around the Hospital sites., Provide a friendly and professional welcome to Trust's patients, visitors and staff
Deal with telephone and face to face patient, visitors and staff enquiries
Respond calmly and positively in times of conflict or uncertainty, seeking appropriate assistance to achieve resolution.
Use Trust electronic systems to respond to enquiries relating to patient locations and appointments.
Liaise with Porters and volunteers to ensure patients and visitors are escorted to the correct areas of the Trust.
Maintain and update contact and location lists of departments and clinics.
Complete and action e-mail, post, telephone calls and messages in line with supervisory guidance
Receive and redirect urgent notes and x-rays from other departments, using the internal transport system.
Maintain systems to facilitate the storage and retrieval of information as required
Support the accommodation allocation process for medical and non-medical staff. Assisting with the provision of keys for collection at agreed points and knowledge of emergency room availability.
Maintain strict confidentiality and comply with the General Data Protection Regulations and Trust policy., You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
You will be joining a well established and friendly reception team, who form part of the Trust Facilities Directorate.
A warm friendly environment
Patient/Visitor focused
Delivering exceptional service in line with the Trust PROUD values
Patients first - ensure that the people we serve are at the heart of all that we do
Respectful - be kind, respectful and value diversity
Ownership - celebrate our success, lean continuously and ensure we improve
Unity - work in partnership with others
Deliver - be efficient, effective and accountable for our actions

We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated so whilst you care for our patients and clients, we'll take care of you. We offer many different ways of helping staff including career development opportunities, flexible working, good annual leave and pension schemes , health and wellbeing packages and financial support systems. Joining the Trust also allows you access to a number of saving options via our salary sacrifice schemes and a wide range of discount opportunities with retailers and service providers.