Receptionist Forest View Health

To support the practice clinical team by signposting patients to the appropriate healthcare professional or service, working as part of the practices multidisciplinary team.

The care navigator will also be expected to undertake reception duties as part of the role, supporting the administrative team in delivering a polite and professional service to the entitled patient population.

You will work as part of a team providing a professional and effective telephone service to patients following the practices policies and procedures, ensuring accuracy at all times.

Main duties of the job

You will:

Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors.

Assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective.

Undertake a variety of administrative duties to assist the Practice.

Facilitate effective communication between patients, members of the primary healthcare team, secondary care, and other associated healthcare agencies.

Have an overview and utilise the clinical resources across multiple locations to ensure patients are directed appropriately.

You must work at all times within your competence and use your own judgement, knowledge and common sense in your day-to-day activities.

About Forest View Health

This is an opportunity to join a circa 17,000 patientPractice which currently operates over three sites in Treorchy and Treherbert within the North Rhondda Cluster. You will be part of a multi-disciplinary team that includes GP Partners, Salaried GPs, Mental Health Practitioner, Pharmacists and Physiotherapists. The Practice is committed to multi-disciplinary team working in its delivery of healthcare to the community.

The practice is a training establishment for GP registrars and Foundation Pharmacists. The professional development of individuals is recognised and championed including opportunities to extend scope of practice or progress a specialist interest in an area.

You will be fully supported by our GPs & practice management team and as a patient-focused practice, in turn you will be asked to deliver the highest quality service to our patients and our practice community.