Receptionist / Front Desk

The position of Receptionist has become available at Bridgewood Manor. Reporting into the Reception Manager, you will be responsible for

• Ensuring each guest has a seamless check in and check out experience and stay with us.


• greeting and checking in guests in a polite manner, allocating rooms and handing over keys


• checking out guests, adding up their bills and taking their credit, debit card or cash payments


• maintaining clear and accurate records of guest room bookings


• answering questions about hotel facilities and about local transport, places of interest and entertainment


• listening and responding to guest queries and requests both in-person and by phone


• answering the phone, operating the switchboard and dealing with the email and mail


• liaising with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests
  
  The successful applicant for this role will deliver excellent customer service, have a positive 'can do' attitude, be willing to learn and show that they care, good working knowledge of Microsoft Office and other relevant computer software


• a proactive approach to resolving issues that arise


• have excellent personal presentation, listening skills, verbal and written communication


• have a passion for delivering exceptional customer service with a 'can do' attitude


• ability to handle cash, credit/debit cards and foreign currency


• a strong team player with the ability to multi-task prioritise work commitments


• ability to maintain a positive, friendly attitude even under high pressure


• professional/confident telephone manner


• good sense of humour and an approachable personality


Experience working within a hotel reception team and with ResLinks would be beneficial but not essential.

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...

You will have access to a benefits package we believe truly works for our people and enhances our overall culture...

• Discounted hotel room rates for you and your friends & family


• Extra days holiday for your birthday


• Flexible working arrangements


• Pension


• Free meals on duty saving you over £1000 per year