Receptionist - General Practice

Making and management of appointments using the practices clinical computer system. Taking histories and adding information to our on-line triage systems. Dealing with patients and the general public's enquiries, taking accurate messages and channelling them to the appropriate person. Exercise tact and understanding when dealing with patients and the public. Deal with difficult patients/situations in a professional manner. To be aware of the in house complaints procedure. Fulfilling clerical and office procedures with particular reference to reception work and computer duties. Preparing documents for clinical sessions such as surgeries and visits. Locating patients records and filing where necessary. Registering new patients, updating computer details as and when necessary, printout of patient summaries. Processing the repeat prescriptions using the practices clinical computer system. Daily scanning of incoming post using the Docman system to workflow to Clinicians or other staff and also
to attach to patients EPR (Electronic Patient Record). Tasks and workflow actioned daily as requested. Collect all monies on behalf of the Practice in respect of private medicals/overseas visitors etc, record and store in a safe and secure area. Provide clerical support to other areas of the practice as and when required. Liaise with colleagues regarding the days workload and hand over clear and concise information to colleagues on change of shift/end of day. To be a key holder and lock and unlock the surgery, activating or deactivating alarms as appropriate. Ensuring the building is left secure.