Receptionist - General Surgical Outpatients

To support the delivery of a high quality, safe and compassionate healthcare service,all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUHs PRIDE values of People focused, Respect, Integrity, Dedication and Excellence and demonstrate behaviours that support and encourage an inclusive culture. To provide a support service to the technical, secretarial, medical and nursing staff of the Department. To carry out receptionist duties, including prioritising and arranging appointments and maintaining the various appointment systems, identifying test requests and investigations, and co-ordinating the various clinics within the department. To deal with patients and external and internal staff enquiries in person or via the telephone, in a courteous and confidential manner and provide assistance as required. To ensure patients safety and well-being in the waiting area prior to them being called for their appointment and alerting
appropriate staff to any cause for concern. To keep a log of telephone requests for investigations in line with department policy, prioritising these and ensuring messages are conveyed to the appropriate technical staff. To ensure appointment lists are maintained and prepared in readiness for clinical work. To obtain and prepare notes in readiness for clinics, investigations or at the request of staff within the department. To maintain a record of the transfer of notes to and from the department. To understand the 18 Week Pathway, input the correct RTT codes and validate the patient pathway where appropriate. To liaise with Secretaries and other departments within the Trust as necessary to ensure case notes, X-rays and referrals are available for every patient attending an outpatient clinic. Liaise with external stakeholders to obtain referrals if necessary. To ensure notes are prepared correctly for clinic with a front sheet and set of labels in each set. Ensure each set of case notes